Food & Beverage Supervisor

1 week ago

Nanaimo, Canada Casino Nanaimo Full time

Position Summary

Under the general direction of the Regional Kitchen Manager, this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at Casino Nanaimo. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
Completes shift reports for management and for the next shift, tracks quality and guest issues and reports to management
Assists with the screening and selection of new hires; organizes and tracks training progress
Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
Orders front of house supplies as required; may participate in monthly inventory count
Performs front line F&B duties as required
Offers F&B expertise to internal and external customers
Liaises and communicates effectively with all appropriate operational departments and team members
Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required

Education and Qualifications

High School diploma; post-Secondary education in hospitality or suitable combination of education and experience
2 years Food & Beverage experience
2 years' experience in a lead or supervisory role
POS experience
WHMIS an asset
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office

Work Environment Considerations

Regular office, restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours

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