Spa Receptionist

Looking for a new team member to join our team ay Eleven aesthetics

Core responsibilities

primarily responsible for greeting and welcoming clients at a spa, managing appointments, answering phone calls, providing information about spa services and products, handling sales transactions, ensuring a clean reception area, and delivering exceptional customer service, often acting as the first point of contact for guests. Key responsibilities of a spa receptionist may include:
**Greeting and welcoming clients**:Providing a warm and friendly welcome to all guests upon arrival at the spa.
- **Appointment scheduling**:Managing the appointment book, booking, rescheduling, and canceling appointments over the phone and in person.
- **Answering phone calls**:Answering incoming calls promptly, addressing inquiries about services, pricing, and availability.
- **Sales and retail**:Promoting and selling spa products and packages to clients.
- **Client check-in and check-out**:Verifying client information, processing payments, and handling any necessary paperwork.
- **Maintaining reception area**:Keeping the front desk area clean, organized, and stocked with necessary supplies.
- **Customer service**:Addressing client concerns, resolving issues, and ensuring a positive experience.
- **Knowledge of spa services**:Being well-informed about all the spa treatments, packages, and pricing to answer client questions.
- **Cash handling**:Accurately handling cash transactions and adhering to cash handling policies.
- **Administrative tasks**:Maintaining client records, updating schedules, and completing necessary reports.

Required skills for a spa receptionist:

- **Excellent communication skills**: Ability to interact with clients in a professional and friendly manner.
- **Strong organizational skills**: Efficiently managing appointments and maintaining accurate records.
- **Customer service focus**: Prioritizing client satisfaction and resolving issues effectively.
- **Sales skills**: Promoting spa services and products with confidence.
- **Attention to detail**: Ensuring accuracy with client information and transactions.
- **Basic computer proficiency**: Using appointment scheduling software and managing client databases.

**Job Types**: Full-time, Part-time

Pay: $18.00-$19.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2025-02-18