Host/hostess

2 weeks ago


Calgary, Canada EPICFEAST Full time

**Job Summary**
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. You will manage reservations, greet guests with a warm smile, and coordinate seating arrangements to optimize the dining experience. Your exceptional guest service skills will play a crucial role in creating a positive atmosphere in our restaurant.

**Duties**
- Greet and welcome guests as they arrive, providing a friendly and inviting atmosphere.
- Manage reservations and seating arrangements efficiently to minimize wait times.
- Communicate with servers and kitchen staff to ensure smooth service flow.
- Answer phone calls with professionalism, handling inquiries and reservations effectively.
- Maintain cleanliness and organization of the host/host station.
- Assist with menu knowledge to answer guest questions about food offerings.
- Handle guest complaints or concerns with empathy and professionalism, ensuring satisfaction.
- Utilize POS systems, for managing reservations and processing orders as needed.

**Experience**
- Previous experience in guest services or hospitality is preferred.
- Familiarity with food service operations and restaurant environments is advantageous.
- Strong communication skills to interact effectively with guests and team members.
- Knowledge of phone etiquette for handling calls professionally.
- Experience with Toast POS systems is a plus,
- Availability to work evenings, weekends, and holidays.

**Job Types**: Full-time, Part-time

Pay: $16.00-$22.00 per hour

Expected hours: 36 - 40 per week

Work Location: In person


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