Customer Service Representative

JAM, making the world sound better, one brand at a time Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service
Customer Service Representative - AM&S/KMC
JAM Industries, Making the world sound better, one brand at a time Do these words sound like music to your ears?
Choosing JAM Industries, means joining the largest distributor of consumer electronic goods, pro-audio equipment and musical instruments in the world. Since 1972, our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering ONLY the best customer service
Ready to join our team?
- We have your health in check - we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.
- We value work life balance and offer a causal and fun environment
- Lively social calendar there is always something for everyone
- Generous employee discount on all our cool gear
- Convenient location with access to free parking
- On-going learning opportunities
- Not to mention the opportunity to work in a highly talented, winning team

We are in pursuit of creative, confident, charismatic go-getters
Currently looking for - Customer Service Representative (AM&S)
**Location**: Baie D’Urfe, Quebec | Hours: 9:00am-6:00pm or 9:30am to 6:30pm
**What you will do**:

- Taking orders and enter them into the ERP system;
- Follow-up on the status of client orders;
- Process credit notes;
- Monitor EDI and other automated forms of order entry;
- Place proactive outbound client calls to a qualified dealer base;
- Processing drop-shipments and on-line orders as required;
- Completing clerical duties, on an on-going basis including RMA processing, ETA updates;
- Provide clients and remote Sales Representatives with answers to sales inquiries.

**What we are looking for**:

- Must be available to work from 9:00am-6:00pm or 9:30am to 6:30pm
- 1 - 2 years of relevant customer service experience and/or retail consumer electronics experience;
- Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset;
- Demonstrated organizational ability and follow-through;
- Demonstrated ability to work in a fast paced, dynamic environment;
- Demonstrated ability to work harmoniously in a team as well as autonomously;
- Strong attention to detail;
- Ability to work Canadian Holidays;
- Experience with Live and Recorded sound is an asset.

JAMFAM
Ready to join our team? Here is why we are one big, happy JAMily
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program and an Employee Assistance Program.
- 401k matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
- We value work life balance and offer a casual and fun environment.
- Lively social calendar there's always something for everyone
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team

**Safety Statement**:
**Diversity Statement**: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.