Customer Care Representative

2 weeks ago

Renfrew, Canada Mativ (Scapa Industrial) Full time

We are looking for a **Customer Care Representative** to join our team.

The Customer Care Representative provides customer and sales support. They provide service to our customers through transactional and operational excellence to ensure customer expectations are met and exceeded. This position will report to and take work direction from the Customer Service Manager. This position is involved in the activities that lead to capturing product orders which involves direct contact with customers, sales, planning, logistics, and marketing. The CCR is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers with product questions and any service issues. The CCR will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong relationships with customers, sales, planning, and others within the organization.

**Expectations / Responsibilities**:

- Maintains a high level of professional and ethical standards in all business interactions.
- Possesses strong customer facing skills that will help drive new business to Mativ.
- Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities.
- Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.
- Works as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value.
- Facilitates problem resolution to meet customer demands and department objectives.
- Serve as inside Customer Care Representative to specific Account assignments.
- Maintains a complete knowledge of our product offerings.
- Not afraid to “roll up sleeves” and solve problems on their own.

Qualifications:

- A Bachelor’s degree and 2-3 years of customer service experience in a manufacturing facility preferred.
- English speaking required.
- Possess a desire to grow professionally through experiences and exposure within Mativ.
- Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others.
- Must have a positive and energetic attitude with desire to help internal and external Customers.
- Willingness to challenge the status quo and facilitate different perspectives to drive solutions.
- Familiarity with MS Office products and SAP is a distinct plus.
- Highly motivated with mínimal supervision required.
- Team player attitude is a MUST.

**We thank all applicants but only those selected for an interview will be contacted**

**Job Types**: Full-time, Permanent

Pay: $28.00-$32.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Renfrew, ON

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