Bilingual Credit Collections Representative

5 days ago

Bolton, Canada WORLDPAC Canada Inc Full time

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First teams as necessary to resolve customer concerns causing delays in payments. The role will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. This role will work closely with key customers and the cross-functional teams to understand and resolve issues while adhering to established company policies and procedures.

While other duties may be assigned, the ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

- Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated
- Develop and maintain positive working relationships with all customers within assigned A/R portfolio
- Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances
- Resolves disputed and unapplied items on the customer accounts
- Works with internal and external customer to clear open accounts receivable balances
- Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt
- Works in a team supportive environment
- Performs other collection related duties as required by management
- Complies with all established policies and procedures
- Ability to organize and interpret data as well as communicating analytic results/recommendations
- Able to manage multiple tasks simultaneously to completion with sound business judgment
- Credit hold review and order releases per company policy guidelines
- Special projects as assigned

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- RRSP match
- Store discount
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bolton, ON L7E 4M2

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