Supervisor, Client Service Trainers

**WHO ARE WE?**

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH is transforming the way Canadians experience benefits through offering groundbreaking coverages, plan designs, and administration solutions. In over 40 years, they’ve helped over 4500 Canadian organizations take back control of their benefits plans. GroupHEALTH’s comprehensive coverage features unique health and dental solutions, industry-leading disability management programs, and robust wellness offerings to keep businesses and their employees healthy.

**YOUR ROLE**

As the Supervisor, Client Service Trainers, you'll support a team of trainers and ensures that the team is empowered to deliver a diverse range of Client Services, Contact Centre and Claims programs that are consistent with established curriculums and organizational standards.** Please note that this is a hybrid opportunity out of either our Surrey, BC or Barrie, ON offices, working part time out of the office and part time remote.**

**WHAT TO EXPECT**
- In the first 90 days:_
- You will engage in 1-on-1 meetings with direct reports to understand a day in their life
- You will meet with stakeholders throughout the organization to understand their expectations of our trainers and ask for team feedback
- You will review all process, standard and template documents and identify some areas of improvement
- You will conduct an analysis and recommend an instructor development/feedback program

**YOUR IMPACT**
- You manage the team of trainers
- You support the growth and professional development of team members
- You provide feedback and coaching to trainers on delivery techniques
- You work closely with content developers to understand training schedules and business needs as it relates to the trainers
- You provide KPI reporting as it pertains to the trainers
- You spend up to 30% of your time delivering content
- You manage the scheduling communication function of training using the LMS (UKG)
- You create and manage required SharePoint sites and hubs
- You lead the governance and maintenance of KnowledgeHUB
- You manage and maintain the Training course catalogue
- You conduct annual performance review and 90 day reviews as required
- You recruit and onboard new trainers as required
- You perform other duties as required by management

**THIS IS YOU**
- You have 3 years experience in a trainer role
- You are proficient in using MS Office tools and delivering training in both classroom and using MS Teams

**THIS IS NICE**
- You have 1-2 years in a leadership role
- You have an Instructor Development Program certificate

**WHAT YOU'LL GET**
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.

**WHY YOU WILL LOVE WORKING FOR GroupHEALTH**
- Professional Development_

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us
- Health & Wellness Benefits_

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.
- Events and Socials_

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more