Customer Service Representative

7 days ago

Winnipeg, Canada Strategic Alarms Systems Full time

SAS was founded in the mid 1990s with the purpose of providing customized high quality security products and services to both residential and commercial markets.

From our head office and initial market located in Manitoba, we have branched out to service and support customers across Canada. Furthermore, our product and service complement has expanded from basic intrusion detection to intelligent alarms, employee safety, video surveillance, access control, cash management solutions and GPS fleet vehicle tracking.

SAS is a fast paced and growing Winnipeg company continuing to be at the fore front of the industry and an excellent team to be a part of.

**The CSR is the main point of contact for our clients providing superior customer service to their assigned accounts. The CSR supports internal and external clients by acting as a liaison between departments, managing customer concerns and requests and ensuring overall customer satisfaction.**

Summary of Essential Job Functions:

- Responds to all incoming customer service requests
- Resolves product and/or service problems by clarifying the customer issue; determining the cause; selecting and explaining the best solution; expediting corrective actions or adjustments and always follows up to ensure resolution and satisfaction has been met.
- Prioritizes and schedules service needs as per service level agreements
- Coordinates and dispatches service calls as required
- Provides product and basic technical knowledge as required
- Prepares customer service follow up reports
- Effectively communicates with customers, team members and management to ensure needs are met and follow ups are completed
- Performs tracking of inventory and provides internal reporting of such as required

Qualifications:

- Strong Communication Skills Both Written and Oral
- **Fluent in French Language to be able to Communicate with our Quebec customers would be an asset but not mandatory**:

- Strong interpersonal skills
- Have a very good sense of judgement
- Responsible & Dependable
- Excellent Customer Service Skills
- Ability to prioritize and manage stressful situations
- Ability to Multitask in a Fast-Paced Environment
- Work effectively in a team environment
- Previous Customer Service/Call Centre Experience is an asset
- Must have own mode of transportation as bus service in area is limited.

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-11-11

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