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Executive Relationship Manager
2 weeks ago
About NCR
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR provides convenient access to cash and financial services where they are needed most. The company deploys its assets and expertise improving the competitive stance of retailers and financial institutions alike through innovative ATM programs, as well as processing payments that deliver more value for all parties.
Our team is looking to recruit a dynamic, enthusiastic, and capable Executive Relationship manager to manage existing clients as well as expand our existing relationships with a select group of top Financial Institutions.
Summary of Purpose
Executive Relationship Managers contribute to the growth and expansion of their assigned Financial Institution portfolio. Reporting directly to the Executive Director of Relationship Management, Relationship Managers work closely with Leadership, Service Account Managers, Solution Subject Matter Experts and Marketing to pursue growth opportunities, drive ATM transactions, credit/debit payment opportunities and improve customer satisfaction. This position is responsible for learning about their assigned Financial Institution’s business, addressing their needs and executing sales strategies to expand NCR product offerings to ultimately drive growth with each financial institution partnership.
NCR continues to experience growth across the North American footprint, and we are expanding our team to support that growth. We are a collaborative and energetic team working in a business that is continuously growing rapidly in the financial institution industry.
What you will be doing
- Responsible for leading NCR’s engagement and revenue growth with a portfolio of key financial institution clients.
- Create and maintain a sales pipeline of reasonable opportunities in a transparent manner.
- Create in-depth proposals and present to c-level clients within assigned portfolio.
- Deepen client engagement at the senior leadership level.
- Strategically focused on improving client satisfaction and maintaining client communication.
- Conduct regularly scheduled status calls with clients to discuss important key service topic, review projects in queue, discuss growth opportunities and share industry best practices with the client.
- Assist in formulating marketing strategies to ensure customers are achieving full potential of their Cardtronics’ relationship.
- Acts as an escalation point for the client and provide critical “voice of customer” feedback to Cardtronics leadership.
- Represent NCR at key customer meetings, trade shows and sponsored events.
- Onboard and implement new clients attained by the NCRs Sales team.
- Perform other duties as assigned.
What you bring
- Bachelor’s degree in Business or related discipline or equivalent combination of education, training, or work experience.
- 5+ years’ experience in financial institution industry and/or ATM/Credit/Debit payments industry.
- 5+ years in quota carrying roles.
- Must be a self-starter with proven abilities in sales and client management with analytical and creative problem-solving skills.
- Excellent communication, negotiation and forecasting skills.
- Ability to simultaneously manage multiple projects and initiatives while prioritizing.
- High-energy, results-oriented individual with ability to function independently with minimum supervision.
- Advanced PowerPoint skills to create professional presentations and Excel capabilities for data analysis.
- Demonstrated ability to work remotely from home and while traveling.
- Team skills, including the ability to establish and maintain effective working relationship both externally and internally.
- Must be able to successfully pass all applicable background screening tests.
Additional Information:
NCR will consider remote applicants for this position.
Travel as need; estimated at 20%
Systems Involved:
- Salesforce
- Microsoft Office
- Oracle ERP
Supervisory Responsibilities:
Not applicable for this role
Build your career with us.
At NCR, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company. All our professionals’ benefit from the value we collectively create.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristi
