Health Care Worker, Urgent Care Response Centre

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

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Detailed Overview:
In accordance with Fraser Health's Vision, Mission and Values, Mental Health & Substance Use Services (MH&SUS) program mandates and clinical practice guidelines, the Health Care Worker, Urgent Care Response Centre (UCRC) works closely with the inter-professional community mental health & substance use (MHSU) team, agencies and community providers in the provision of time-limited services in accordance with the UCRC mandate. The UCRC is a community outpatient centre that supports adults in crisis with lived experience of mental health and/or substance use issues across the MHSU continuum, requiring urgent care but not hospitalization, and their families. The UCRC provides for rapid engagement in the provision of consistent, relevant and timely delivery of client and family-centered care, and offers coordinated
- one-stop
- services including assessment, initiation of treatment, crisis stabilization management, and facilitation of connection to appropriate care services to support client navigation of the health care system.

The Health Care Worker provides access to MHSU information and recovery-based supportive services in accordance with an established plan of treatment/care, including MHSU treatment, life skills training, coaching, advocacy and support to clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families. Establishes a dignifying, purposeful and trusting relationship through a customer-service oriented, positive client-focussed approach, and ensures a safe and welcoming environment for all individuals. Encourages knowledge exchange in day-to day activities, and empowers clients and natural supports to connect and engage within their communities. Services may be provided on an outreach basis when required in order to engage with clients within their own environment and community.

**Responsibilities**:

- Participates in recovery planning with clients and clinical team members by engaging in conversations with clients to help identify goals, problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs.
- Communicates and consults with clinical team members to share information about client care issues, resources and discharge planning. Collaborates with the client and the clinical team to support the client to meet individual needs and situational requirements. Explains the recovery plan to clients and their families; refers clients to rehabilitation and other adjunctive services as per the clinical team. Acts as a resource to the client's family or the mental health team regarding the availability and suitability of support services to ensure the development and implementation of an appropriate recovery plan; facilitates the involvement of clients in self-help approaches including practical problem-solving, engagement with consumer advocacy groups and client-initiated changes in all aspects of their life including their mental illness, substance use and other health conditions. Works cooperatively with community agencies and families to maintain coordination in the service and treatment process.
- Provides client advocacy services with other agencies, services and service providers. Assists with creating an effective and supportive connection between peer supports, community service providers and MHSU clients.
- Assists clients with community integration activities, and e