IT Help Desk Administrator

Windows administration supporting and deploying Microsoft Windows servers 2016, 2019

Administer Microsoft Active Directory, Microsoft Azure Active Directory, Windows networking, DHCP, DNS, and GPOs

Provide superior Customer Support to Corporate Executives and Staff

Support and maintain all endpoint hardware, software, printers, and servers

Share in administering M365 environment

Keep desktop operating system and BIOS firmware patched using an automated patch management system, verify logs for outdated systems

Provide Active Directory support creating users, groups, password changes, provide user data access requests as required

Provide support for file and print services

Manage, administer, and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software

Maintain standard laptop and desktop configuration detail, update deployment software for AAD based systems and images for AD based systems, utilizing current Intune Autopilot, and Acronis imaging solutions respectively

Assist in completion of special projects, both dedicated or team efforts, as directed

Provide end-user hardware, software, and network access support with an emphasis on customer service and formulation of effective and efficient solutions.

Monitor data center health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain servers as needed.

Purchase software and hardware in coordination with Department head and pertinent department heads

Roll out hardware and software (including license management) in coordination with department heads to ensure optimal deployment of resources

Perform routine/scheduled audits of systems (including all backups), hardware, and software

Help maintain efficient and dependable IT infrastructure to ensure its always up and running

Regularly review project status, current activities, and achievements with team

Develop and document/source technical tools and procedures
Other IT-related duties as assigned

2+ year Post Secondary Diploma in an IT Administration/Technician discipline

1+ years Windows Server administration experience

3+ years IT helpdesk experience

2+ years M365 and Azure Active Directory experience

2+ years deploying and managing Windows OS

2+ years backup management

Microsoft systems certification highly desirable

Proven IT work experience and requisite internal customer service skills

Knowledge of MDM solutions

Solid knowledge of networking, TCP/IP, DHCP, DNS, GPO's

Experience with scripting in PowerShell

Exceptional customer service skills

Microsoft Active Directory (AD) and Azure Active Directory (AAD)

Microsoft Endpoint Management

Office/Microsoft 365

SharePoint/Teams

MDM/ABM/Android Enterprise

Solid understanding of networking/security dynamics, protocols, and components

Experience with ticketing and documentation systems

Experience with remote management solutions

Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks, your time will be accounted for by pay or flex time, but we need this availability for this key role

Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills

Must possess the ability to work effectively with staff, IT management, managers from all departments and vendors

Superior troubleshooting skills

Ability to work with time-critical deadlines and always push to exceed expectations

Engaging individual, who listens well, is responsive, solutions focused, and results oriented

Superb at managing time, prioritizing work, and providing timely responses to stakeholders

English language fluency (both spoken and written) with the ability to concisely communicate instruction to staff members, document and file reports

**Salary**: $39,742.02-$75,620.27 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- On call
- Overtime

COVID-19 considerations:
All employees must be fully vaccinated and wear masks during their interviews.

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)