Assistant Manager

23 hours ago

Saskatoon, Canada Waskesiu Resorts Full time

**Team Management**:

- Lead, train, and schedule staff to ensure excellent customer service.
- Monitor staff performance

**Guest Services**:

- Greet and assist guests with check-ins, check-outs, and inquiries.
- Resolve guest complaints and escalate issues when necessary.
- Maintain a welcoming and positive atmosphere.
- Assist guests with seasonal recreational rentals - paddleboards, snowshoes

**Reservation Management**:

- Oversee and optimize the reservation system to maximize occupancy and revenue.
- Collaborate with management to promote special offers and packages.

**Social Media Coordination & Content Development**:

- Manage the resort's social media accounts by creating and scheduling engaging posts.
- Develop content that highlights resort amenities, events, and local attractions.
- Monitor social media engagement and respond to inquiries promptly.
- Assist with website development
- Create digital mailing communications as directed

**Event and Programming Development**:

- Plan and execute on-site events to enhance guest experiences, such as seasonal activities or themed nights.
- Develop programming that aligns with the resort’s brand and appeals to diverse guest demographics.
- Coordinate with local vendors and community partners for event support.

**Administrative Duties**:

- Ensure proper handling of billing and payment transactions.
- Maintain accurate records and reports, including occupancy and revenue metrics.
- Coordinate with housekeeping and maintenance teams to meet guest expectations.
- Create or update waivers and releases as required.

**Policy & Compliance**:

- Enforce company policies and procedures, ensuring alignment with industry standards.
- Stay updated on local tourism trends and national park regulations.

**Other**:

- Assist with new retail store operations.
- Assist with retail store website and social media development.
- Assist housekeeping staff during high season on an as-needed basis.
- Other duties as assigned.

**Qualifications**
- Proven experience in a similar role within the hospitality or tourism industry.
- Strong leadership and communication skills.
- Proficiency in reservation management software (WebRez Pro) and MS Office.
- Familiarity with social media platforms and content creation tools (e.g., Canva).
- Exceptional organizational and multitasking abilities.
- A customer-focused mindset and ability to handle high-pressure situations.
- Availability to relocate to Waskesiu Lake, Prince Albert National Park.

**Job Types**: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Must be living in Canada

**Experience**:

- Office: 2 years (required)

Work Location: In person

Application deadline: 2025-03-03
Expected start date: 2025-04-28

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