In-house & Onsite IT Technician

5 days ago

Winnipeg, Canada AC Global Full time

**Job Summary**:
**Key Responsibilities**:

- ** Desktop & Laptop Support**:

- Diagnose and resolve hardware, software, and peripheral issues.
- Perform system updates, software installations, and virus/malware removal.
- Configure and troubleshoot printers, scanners, and other external devices.
- ** Basic Server Maintenance**:

- Assist in basic server setup and configuration (Windows/Linux).
- Monitor server health, perform backups, and ensure proper security protocols.
- Replace components in servers and other equipment as needed.
- ** Networking & Cabling**:

- Install, terminate, and test network cables (Ethernet, fiber optic).
- Set up and maintain small to mid-size networks, including switches, routers, and access points.
- Install and maintain IoT devices and systems.
- Installation of IP Camera's.
- ** Onsite Support**:

- Provide IT support to clients onsite, ensuring timely and professional service.
- Set up and configure client systems, including PCs, servers, and networking equipment.
- Assist with cabling, including new network installations and upgrades.
- Be available for on-call and emergency service calls.
- ** Mechanical Knowledge**:

- Perform basic mechanical tasks, such as changing parts in servers, printers, and other devices.
- ** Documentation & Reporting**:

- Maintain accurate records of all work performed using ticketing software.
- Create and update documentation for system setups, network configurations, and troubleshooting steps.

**Qualifications**:

- ** Education & Certifications**:

- Diploma or degree in Information Technology or related field.
- Certifications such as CompTIA A+, Network+, or Cisco CCNA are preferred.
- ** Experience**:

- 2+ years of experience in IT support, desktop maintenance, and networking.
- Hands-on experience with server maintenance, network cabling, and hardware repairs.
- ** Technical Skills**:

- Proficient with Windows and Mac operating systems.
- Basic understanding of server maintenance and networking concepts (DNS, DHCP, VPNs, firewalls).
- Experience with cabling, network installations, and IoT setups.
- ** Additional Requirements**:

- Strong spoken and written communication skills in English.
- Valid driver’s license (own vehicle preferred).
- Bondable and insurable.
- Available for on-call and emergency calls.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and ongoing training.
- Access to employee discounts on tech products.
- Collaborative and supportive work environment.

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