Service Administrator
7 days ago
**Service Administrator - ODRA Sweepers**
**Location**: Winnipeg, MB
**Type**: Full-Time | **On-site**
**Salary**: $52,000 annually + benefits
**About ODRA Sweepers**
ODRA Sweepers is a fast-growing, family-owned manufacturer of chassis-mounted mechanical street sweepers with operations in **Canada, the U.S., and India**. Our durable, cost-efficient sweepers are trusted by municipalities, contractors, and industrial clients across **US & Canada**. We’re growing fast, and so is our service team.
**About the Role**
As our **Service Administrator**, you’ll be the go-to person for all customer service requests, from initial intake to case tracking and follow-up. You’ll support our technical service operations by organizing inbound service inquiries, maintaining clean documentation, and delivering timely updates to clients and internal teams.
This role is perfect for someone who’s **highly organized, customer-focused, and thrives in a fast-paced environment.**
**What You’ll Do**
- Receive, log, and assign service requests (warranty & non-warranty)
- Track service cases across **US & Canada**, ensuring timely updates
- Schedule service appointments and coordinate with internal teams
- Communicate with customers regarding timelines, updates, and paperwork
- Keep service logs, reports, and documentation accurate and up-to-date
- Assist with service reporting for management
- Ensure documentation is accessible across departments
**What You Bring**
- **5-6 years** of experience in admin, service coordination, or customer support
- Excellent **written and verbal communication skills**:
- Strong attention to detail and organizational ability
- Ability to manage multiple tasks in a dynamic, team-based environment
- Proficient in **Microsoft Office (Excel, Outlook, Word)**:
- Familiarity with CRMs or service ticketing systems is a plus
**What We Offer**
- **$52,000/year salary**:
- Health, dental, and life insurance
- Training on ODRA equipment and tools
- Supportive team and strong onboarding
- Career growth within a scaling company
- The chance to directly impact our customer experience
Pay: $52,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer support: 5 years (required)
**Language**:
- English (required)
Work Location: In person
Expected start date: 2025-06-09
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