Specialist, Rural and Northern Locum Programs

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
- What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
- Fully paid medical, dental and vision coverage from your first day- a health care spending or wellness spending account- a premium defined benefit pension plan- three personal days and two float days annually- three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years- career development opportunities- a collaborative values-based team culture- a wellness program- a hybrid working model- participation in- Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Overview: The Specialist is primarily responsible for assisting the Manager and/or Team Lead in delivering on program/operational mandates to execute OH’s dynamic and complex Rural and Northern Locum Programs. This role involves developing and maintaining the required processes, tools, and technology to implement and operationalize key activities and deliver on program plans.

Key Responsibilities:
- Program Delivery: Perform day-to-day operations for the delivery of a dynamic and complex locum program to support high-need rural and Northern hospitals/communities experiencing significant staffing challenges.- Payment Processing: Ensure accurate and timely issuing of physician payments, including communicating payment parameters to locums and hospitals/communities, processing expense and travel time claims, and working with program leadership on review/audit and sign-off as part of a regular payments process.- IT Solutions and Data Management: Maintain locum program IT solutions and databases, records, archiving requirements, and data integrity.- Project Management: Manage multiple projects to support program evolution and optimization while maintaining ongoing program operations.- Leadership Support: Support leadership on all aspects of program operations, issues, data, trends, and options for program delivery.- Policy Recommendations: Assess and develop operational policy recommendations for leadership to improve overall program performance and operational efficiency.- Monitoring and Reporting: Monitor program/community locum needs and usage while proactively identifying program trends/potential issues for leadership. Prepare presentations, briefing materials, statistical reports, and external communications for internal management, the ministry, and other stakeholders.- Customer Service and Stakeholder Management: Provide excellent customer service and stakeholder management with a strong working knowledge of rural and northern healthcare, hospitals/communities, and physician providers. Maintain relationships of trust and credibility with key program stakeholders.. Regularly participate in discussions with physicians, communities, hospitals, ministry or other agency staff, and stakeholders to provide program advice/resources and jointly brainstorm solutions to local challenges. Provide timely and diplomatic customer service and issues management to hospitals, community representatives, and locum physician stakeholders.

Qualifications:
- Education: Master’s degree preferred or Undergraduate degree in an appropriate discipline (health, social sciences, political sciences, business/health administration, or another relevant field), or equivalent combination of education and experience.- Knowledge/Experience: Minimum three years of overall working experience, with a minimum of two years recent experience working within the healthcare sector. Current knowledge of the hospital/health care sector and health human resources issues. Experience leading/enabling small to medium-scale strategic projects preferably related to the field.. Experience partnering with internal and external stakeholders to find resolution for sensitive and complex issues. Demonstrated ability to work both as a member of a team and independently, using sound judgment.. Experience organizing and coordinating small and large meetings for various stakeholders. Proven ability to develop relationships with key stakeholders to establish trust, credibility, and respect.- Skills/Abilities: Problem-solving and facilitation skills are required. Excellent communi