Service Technician Ii

**Hello. It’s nice to meet you.**

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

**Are you ready for this?**

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard - every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

We’re currently hiring for a **Service Technician II**for our **Calgary Service department.** In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but the focus of this role is to make local and out of town service calls to do on-site repairs, completing paperwork in customers’ home on All Weather products (windows, doors and glass) and operating a company truck. On any given day, the **Service Technician II** is responsible for:

- Communication with customers, negotiating how costs of damaged products will be allocated and maintaining positive relationships with customers.
- Listening to customer’s concerns and suggesting appropriate actions to maintain customer satisfaction.
- Ensuring AWW’s best interest is represented and good company reputation is maintained in negotiations.
- Outcome: Satisfied customers, proper allocation of costs.
- Troubleshooting and repairing improper installation/ damaged product within scheduled time. Performing other duties as required
- Scheduling the run for the day and completing thorough and accurate paperwork documenting repair jobs.
- Organizing times and locations of work orders to minimize driving time around the city and maximize number of sited visited.
- Maintaining and repairing service vehicle as required.
- Drafting accurate and complete paperwork including the Service Summary Report to document repairs completed.
- Outcome: Well
- organized travel itinerary, on-time repairs, and accurate paperwork.
- Supervision and training of junior Service Technicians
- Delegating/ assigning various duties on site as a form of instruction and knowledge transfer.
- Monitoring employee’s progress by checking the work in progress and work completed.
- Outcome: Well
- trained employee who is knowledgeable and can take up more responsibilities.

**Are you built for this?**

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.
- Post secondary from a skilled trade or construction background is an asset
- Service Technician experience (at least 1-2 years)
- Warehouse, manufacturing, and/or construction industry experience an asset
- Experience using hand and power tools
- Customer Service experience
- Mechanical aptitude
- Good communication skills (written and verbal)
- Innovative and Problem Solving
- Mechanically inclined and able to work on scaffolding at heights over 12 feet
- Must be able to lift at least 50lbs
- Must be physically fit to perform heavy lifting of glass
- Must be a team player and able to work with mínimal supervision
- Flexible and adaptable in any situation
- Position will require working overtime and short notice
- Travel may be required
- Must have a valid Class 5 Driver’s License and clean Driver’s Abstract
- Must pass pre-employment Drug & Alcohol Testing

**Let’s get after it.**

**What’s in it for you?**

**Our story**

**Diverse by design.**

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.

**The ability to make an impact.**

The All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we