Training Coordinator

Training Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

Reporting to the Manager, Organizational Development & Learning, the Training Coordinator is responsible for supporting the learning and development of Queen’s employees through the coordination, administration, and delivery of Organizational Development & Learning (OD&L) programs, benefits and services. The Training Coordinator works with the entire OD&L team to plan, schedule and organize workshops, deliver training programs, analyze participant learning data and is the primary contact for the Tuition Assistance Program (TAP) benefit offered to employees at Queen’s.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Builds, oversees and maintains the annual HR Learning Catalogue. Coordinates the communication of the catalogue launch with the University community, liaise and schedule external and internal facilitators and analyze learning data to recommend workshops based on learner needs.
- Ensures programs remain current and updated and recommends new programs based on client/facilitator feedback.
- Manages all aspects of the Tuition Assistance and Professional Development Programs. Interprets policies and / or Collective Agreements to determine eligibility. Communicates, tracks, reports and evaluates related information to enquiring clients.
- Coordinates the Tuition Assistance program with the Registrar’s office and the HR Budget Officer to ensure the benefit is processed efficiently and within budget.
- Identifies and develops methods, procedures, and systems to enhance efficiencies, and identifies opportunities for improvement in learning options for employees.
- Set up and tear down of both in person and remote workshops. Includes introducing facilitator, taking attendance, entering learner data, evaluating workshops and working daily in our Learner Management System.
- Delivers and facilitates workshops, meetings, retreats and other organizational development workshops for internal clients in collaboration with other members of the OD&L team.
- Budget tracking related to all OD&L services and workshops, including processing workshop fees and vendor invoices.
- Orders and maintains training tools, materials and resources for the OD&L unit.
- Acts as first point of contact for enquiries directed to OD&L unit. Manages inbox and responds to clients in a timely manner connecting them with learning resources as needed.
- Acts as back-up for Learning and Development Specialist when required. Undertakes other duties as assigned in support of the department/unit.

**REQUIRED QUALIFICATIONS**:

- University degree or post secondary diploma in related area (i.e., Adult Education, Instructional Design, Human Resources, Training and/or Organizational Development) combined with 5 years of work experience in event coordination, project management or adult instruction.
- Previous experience in delivering training workshops, in person and virtually. Experience in working with online databases, virtual training platforms (i.e., Zoom and MS Teams) and registration/learning management systems is an asset.
- Consideration may be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Excellent communication (oral and written) skills, combined with creative and concise writing and editing abilities to adjust style to audience.
- Excellent presentation/facilitation skills with a capability to deliver content to diverse audiences.
- Advanced relationship building skills with ability to interact professionally with individuals at all levels and in all situations, being sensitive to client needs.
- Ability to participate in team planning and implementation activities, while being able to problem solve independently.
- Effective organizational skills to coordinate multiple project / work initiatives effectively and meet time-sensitive deadlines.
- Well-developed research and analytical skills with an ability to provide recommendations and/or determine plans of action.
- Strong customer service orientation with a demonstrated ability to respond to client requests quickly and professionally. Able to adhere to strict confidentiality.
- Ability to be flexible and support team’s efforts and approach in the face of new challenges and opportunities.

**DECISION MAKING**:

- Makes recommendations on best practices towards the development and execution of training plans consistent with unit goals and marketing and communications strategies.
- Makes recommendations on course content based on research, client needs and best prac