IT Support Technician

**IT Support Technician**

**_Permanent, full-time - 40 hours per week,_**

**_Position will be situated in Sturgeon Falls, ON._**

DSI Underground is a worldwide leader in developing, producing, and supplying innovative products and systems for Underground Mining and Tunneling. We support our customers in reaching a higher level of safety Underground. Its systems are known worldwide for innovation, quality, and reliability. In order to live up to our high standards, we need employees who think along the same lines as we do.

Your success is our success. That’s why we offer a broad range of development prospects and career opportunities within the DSI Underground Group. It is important to us that new DSI Underground employees become part of our wider “family” and share our values and our culture.

This position is situated in beautiful town Sturgeon Falls, within the region of West Nipissing. The people of West Nipissing are friendly, welcoming, and outdoorsy. The community is culturally rich and proudly celebrates its Bilingual, Francophone, and Aboriginal roots-territory of the Ojibway tribe of the Nipissing First nation under the Robinson-Huron Treaty. Lake Nipissing, the Sturgeon River and the region’s numerous lakes provide an attractive residential and recreational setting for residents, newcomers, and retirees. West Nipissing is a distinguished agricultural hub that is well surrounded by opportunities from key sectors including mining, healthcare, public service, retail trade, education, construction, forestry, and transportation.

Reporting to the Regional IT Manager North America, you will be the IT Support Technician working with a strong team in a fast-paced environment and will strive to provide a strong customer service to DSI Underground end users.

**Responsibilities**:

- Providing customer service as a front-line help desk support to all employees within the organization.
- Installing, configuring, troubleshooting, maintaining, and upgrading hardware/software related to the following: user desktops and peripherals, monitors, keyboards, mobile devices, printers, multi-functional devices, Handhelds, Barcode printers Tablets.
- Provision of the new end user hardware and software to ensure functionality as the system, network, and end-user access requirements change.
- Incident management with the Service Desk tool.
- Troubleshoot access and ensure that users and systems are following the appropriate security guidelines to ensure data and systems are protected.
- Coordinate the development and management of technical and end-user documentation as needed, using the materials while conducting end-user training.
- Add, update, and manage user accounts, assisting end users with technical issues where possible.
- Adding moving removal of the user endpoints and crossing of the network cables.

**Skills and Qualifications**:

- Legal entitlement to work in Canada
- Proficiency in English with strong interpersonal and verbal and written communication skills
- Extensive experience with PCs, smartphones, tablets, printers, barcode scanners, barcode handhelds troubleshooting and providing end-user support
- Experience with network problems troubleshooting
- Strong customer service and help desk solution-based experience
- Excellent analytical and problem-solving skills
- Ability to work and interface with all departments as well as contract personnel
- Ability to work with mínimal supervision, effectively manage time and prioritize workload
- Ability to travel occasionally overnight and out-of-province to other DSI locations within Canada

**Physical Requirements**

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to sit, stand; walk; and stoop, kneel or crouch.
- Occasionally required to sit and climb or balance, lift and/or move up to forty pounds.
- Specific vision abilities required by this job include close vision, distance vision, colour vision,
- peripheral vision, depth perception, and ability to adjust focus.

**Compensation**
- Competitive salary
- Employee benefits (Health and Dental benefits)
- Pension plan

**Application Process**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift