Guest Service Agent
2 days ago
**About us**
Best Western Plus Saint John Hotel & Suites is a small business in HOSPITALITY in Saint John, NB. We are professional, agile, innovative, and our goal is to deliver superior customer service to our guests in an inclusive & friendly environment..
Our work environment includes:
- Modern office setting
- Growth opportunities
**Responsibilities**:
- Greet customers promptly.
- Answer questions about hotel features, amenities and facilities.
- Provide critical information such as hours of operation, directions and more.
- Resolve customer problems.
- Answer inbound calls from customers seeking to book rooms or event space.
- Listen attentively to caller's questions and address them efficiently while developing rapport.
- Read and interpret documents such as rental agreements, reservation forms and confirmations.
- May enter information into a computer system or write it down to record people's personal information.
**Job Types**: Full-time, Permanent
**Salary**: $15.00-$16.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Bonus pay
- Overtime pay
- Tips
Work Location: In person
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