Key Account Manager

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Remote Work**:
This position is eligible for remote work, within Calgary or Toronto, under our mobile workforce program.

Reporting to the Manager, Specialty Sales. The Key Account Manager is responsible for leading Air sales efforts to maximize revenue and market share shift, with a strong focus on selling premium revenue to WestJet’s most strategic partners. The responsibilities of this role include customer relationship management, contract negotiation, strategic planning, and data analysis to determine optimum program goals, ensuring revenue and market share targets are met. The Key Account Manager will foster a team selling environment working with and reporting regularly to multiple internal and external stakeholders as required.

**Key deliverables include**:

- Manage revenue, market share growth, and retention within assigned OTA, Tour Operator, and Consolidator partnerships currently contracted by WestJet
- Establish and develop relationships within a defined portfolio
- Analysis of performance and fulfilment reporting to influence behavior
- Create strategic plans aligning with key performance indicators to successful execution to drive partner results.
- Prepare and deliver proposals & presentations to Travel Executives.
- Lead Contract negotiations, cost of sale and contract management
- Manage Partner Marketing funds, incentives, and promotional programs
- Promote WestJet products through incentive offers and drive awareness and education.
- Maintain competitive and industry knowledge base of product and service offerings and provide strategic recommendations.
- Project management as required to support partner and WestJet objectives.
- Provide accurate and timely reporting to WestJet leadership
- Ensure personal targets and Key Performance Indicators are met
- Attend industry events, tradeshows, and Partner events
- Work cross functionally with various departments internally including; Corporate Sales, Marketing, Revenue Management, Sales Development, Loyalty, and Network Planning

**Experience & qualifications**:

- Relevant post-secondary education
- 5 years’ account management experience with a strong Business to Business sales and negotiation background
- Strong negotiation and analytical skills
- Ability to account manage by development of a strategic account business plan
- Highly organized in prioritizing work and multi-tasking and demonstrates a strong sense of urgency
- Ability to move effectively through the consultative selling process
- Proven ability to balance the needs of the Guest and WestJet while being results-focused
- Ability to deliver engaging presentations to Travel Executive audiences
- Excellent written and oral communication skills
- Strong knowledge of reporting tools (DDS, GDS, PRISM, Tableau, Excel etc.)
- Proven ability to work in a fast paced, dynamic environment
- Demonstrated ability to present ideas clearly and effectively and creatively problem solve
- Ability to travel

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

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