Account Representative

**Job Title**:Account Representative

**Status**: Casual (Union position)

**Number of Vacancies**:1

**Wage**:$29.17 - $33.49/hr (starting at $29.17)

**Grid**: 12

**Schedule**:Monday to Friday

**Start Date**: ASAP

**Date Posted**: May 14, 2025

**Closing Date**: Open Until Filled

**The Opportunity**:
The **Account Representative** is responsible for establishing and maintaining relationships with key accounts, providing customer service and ensuring contract staff are scheduled as required.

**The key areas of responsibility are**:

- Previous call center or reception role experience;
- Must speak another language. For assistance with translations and/or interpretation;
- Interpretation and translation knowledge is a must;
- Detailed oriented and HIGH multi-tasking skills;
- Establish, maintain and grow account relationships with key customers including sales and outreach;
- Manage and resolve customer complaints and service issues;
- Conduct on-going communications and marketing programs with key assigned accounts;
- Process and manage customer accounts and related transactions in the CRM system;
- Process and manage accounts receivable and accounts payable functions;
- Process and manage analytics and performance metrics from the CRM system, provide monthly reports and statistics;
- Receive requests for interpretation and translation services, schedule and assign contract staff for fulfillment;
- Maintain intake, evaluation, record keeping and requisitions;
- Order and maintain supplies for the Interpretation program;
- Keep records of materials expenditures, bills, and claim forms, and monitor day-to-day accounting to facilitate conformance to the program budget;
- Support the delivery of training and orientation sessions to interpreters and translators;
- Give information to the public regarding the services of the Society;
- Ensure new interpreters’ and translators’ files are complete;
- Provide telephone reception duties including public inquiries regarding programs and direct calls appropriately;
- Adhere to Policies and Procedures and Personnel Policies, Procedures and Practices of the Society;
- Attend and/or assist in organizing program events;
- Perform other related duties as directed by the manager.
- Minimum of one year of experience in an intensive call center operation;
- Minimum of one year of experience in an account representative role in a sales and fulfillment function;
- Extensive experience in financial systems including accounts receivable, accounts payable, invoicing and collections;
- Post
- Secondary college level education with completed certificate in a program incustomer service and/or business administration or sales;
- Minimum of three years’ recent experience in a customer service related role;
- Extensive experience in working with Customer Relationship Management (CRM)database systems;
- Highly professional telephone manners, interpersonal skills, excellent organizational and time management skills;
- Experience in community interpreting, dispatch and customer request fulfillment.
- Experience in customer service, sales and call center operations;
- Fluent in oral and written English and fluent in an additional language;
- Ability to work well with volunteers, public, and staff from diverse cultural backgrounds;
- Ability to maintain billing and record-keeping systems;
- Strong background and experience with financial systems and accounting processes and procedures;
- High proficiency with computers, including Word, Excel, Access, ACCPACC and CRM database systems;
- Typing speed: 50 words per minute.

A Criminal Record Check is a requirement of employment.

**APPLICATION REQUIREMENTS**:
**ADDITIONAL INFORMATION**:
**About DIVERSEcity**

**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.