Maintenance Team Lead

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:
**Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.

**High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.

**Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**

The **Maintenance Team Lead **is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities. The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection. In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

**Opportunities for Development**:
At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:

- Account Operational Leadership,
- Facility Management Office Roles to support accounts,
- Project Management roles to lead and execute projects

**KEY DUTIES & RESPONSIBILITIES**

**Safety and Regulatory Ownership**:

- Oversees and monitors the activities and performance of Technicians within assigned facility. Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection as guided by BGIS Health Safety and Environment Teams
- Champion and enforce safety protocols, ensuring a safe work environment for all team members.
- Conduct safety training, risk assessments, and incident investigations as needed.
- Perform rigorous safety assessments specifically targeting building equipment and recommend technical safety enhancements.
- Promote a safety-first culture among the team.

**Technical Leader and Oversight**:

- Provide technical guidance and support to Technicians in troubleshooting and repairs.
- Oversee the execution of maintenance tasks to maintain equipment and facilities in optimal condition as directed by BGIS Facility Management Office (FMO)
- Coordinates and participates in facility-related projects
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Ensure compliance with established maintenance processes and industry best practices.

**Visibility in Sites**:

- Maintain a strong presence at assigned facilities, addressing maintenance issues promptly.
- Foster positive relationships with clients and occupants, demonstrating a commitment to service excellence.

**Inspection Management**:

- Performs work in accordance to established processes and practices.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection.
- Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations.
- Oversee and performs regular facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair in partnership with Asset Management Team and the BGIS Facility Management Office (FMO).
- Oversee and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection when required
- Conduct regular inspections to identify maintenance needs and opportunities for improvement.
- Implement and monitor execution of inspection checklists and schedules.

**Occupancy Experience**:

- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered on time and with high quality.
- Prioritize occupant comfort and satisfaction through efficient and timely delivery se