Employee Services Representative

**Division**:
Human Resources

**Important Notices & Amendments**:
**This position **currently falls within our hybrid model**, allowing the employee to **typically **work **a minimum of **50% of **your** time **at your regular work location and the other 50% of time at home.**

**Temporary Duration**:
Approximate Duration: 16 - 18 months

**About Us**:
Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

**Job Summary**:
Reporting to the Manager, Employee Services Operations, the Employee Services Representative is responsible for providing accurate and timely payroll and human resources support for Niagara Regional employees and shared service partners, in a fast-paced environment with non-negotiable deadlines.

**Education**:

- Post-secondary diploma in Human Resources/Accounting/Finance/ Business or equivalent of courses in accounting and/or business
- Post-secondary degree in Human Resources/Accounting/Finance or equivalent of courses in business and/or accounting

**Knowledge**:

- 2 years of experience working within a payroll department and human resources environment
- Experience working within a Municipal/Public Sector multi-union environment is preferred.
- Certified Payroll Compliance Practitioner (PCP).
- Working towards Certified Human Resources Professional (CHRP).
- Knowledge of Employment Standards Act (ESA), Income Tax Act, CRA reporting requirements, pension and benefit administration
- Knowledge of Peoplesoft HRMS / Payroll and KRONOS Time Entry systems
- Certified Human Resources Professional (CHRP) is preferred.
- Knowledge of OMERS Pension and Benefits Act is preferred.

**Responsibilities**:
**_ Provides payroll and human resource support services, ensuring bi-weekly pay activities are processed. (65% of time)_**:

- Monitors and prioritize work requests in Incident Monitor system
- Prorates and processes HR/payroll related inputs (accrual banks, pay rates, dues, supplements etc.) by established payroll deadlines for all new hires, re-hires, transfers, bumps, layoffs, secondments, acting pay, contract extensions and labour pool assignments.
- Processes compensation, and benefit enrolment/setups/changes
- Performs pension administration such as enrolments/setup/changes.
- Guides customers on the interpretation and processing of documents/forms for life events, policies, collective agreements, recruitment, technical support, benefits and payroll.
- Calculates top-ups, wage increases, payouts, retroactive pay, terminations, benefits, recoveries, education advances, garnishments and insurable earnings.
- Ensures payroll information for various employee classes, (i.e., full-time, part-time, unionized, etc.) is processed in accordance with multiple collective agreements and relevant legislation.
- Compiles payroll inputs from multiple sources, performing key diagnostics to ensure a high level accuracy of payroll outputs.
- Processes records of employment (ROE), ensuring timely submission to Service Canada.
- Ensures compliance with various compensation and benefit rules outlined in contracts or collective agreements.
- Creates and updates and process case information within Incident Monitor software.
- Processes monies received through benefit billings and WSIB advances and leaves for benefit continuance and allocate to correct account numbers
- Prepares invoices for benefits for employees on leave in accordance with language in Collective agreements.

**_ Ensures integrity of employee remuneration, employee information, leaves administration and benefit entitlements such as vacation, sick and lieu banks. (15% of time)_**:

- Calculates and processes employee records, payroll and benefits, ensuring accuracy, legislative compliance and recoveries to avoid penalties.
- Audits payroll and human resources reports, identifying errors, and researching and investigating issues to correct course of action for pay accuracy.
- Maintains accurate records to ensure integrity of employee remuneration, history, benefits, pension, recrui