(3) Quality Specialists Nu C-24-009

**VACANCY
Applications are invited from qualified individuals to fill the following position:
**Three Permanent Full-Time Quality Specialists**

**Salary: $50.05 (Min) - $62.59 (Max)
**NBRHC - North Bay Campus**

The Quality Specialist is responsible for the knowledge creation and dissemination across the organization,
and to the continuous improvement of NBRHC’s approach to quality, patient safety and patient experience.
The Specialist is committed to ensuring a standardized, focused, and relentless approach to patient quality,
patient safety and patient experience across the organization.

the management of quality, patient safety and patient experience. The mandate of this role is achieved
through the development, implementation and planning of key patient safety and patient engagement
strategies including the collection of data, education, staff engagement, policy and process development and
oversight of organizational compliance with accreditation standards.

**QUALIFICATIONS **

Bachelor of Science in Health related field required 

Master’s degree an asset 

A regulated health professional required 

Certified in Lean and/or Six Sigma principles required 

Canadian Patient Safety Program Certificate required (or willingness to obtain within one year of

employment) 

Minimum of 3 years relevant experience 

Knowledge of governmental and other regulatory standards, requirements, guidelines and industry

best practices related to; Patient Safety, Quality improvement and Accreditation 

Knowledge and experience with root cause analysis, cause and effect analysis, and failure mode and

effects analyst (FMEA) as applied in healthcare 

Demonstrated ability to communicate with empathy when completing patient and family interviews 

Sound judgment and initiative for priority setting and strong project management skills 

Demonstrated ability to establish effective interpersonal relationships with colleagues, clinicians,

and other internal and external stakeholders 

Advanced knowledge of computers and software (e.g Microsoft Office 365/Meditech) 

Demonstrated skill in conflict resolution, mediation, negotiation and facilitation with the ability and

confidence to collaborate with staff/physicians affiliates at all levels 

Strong organizational, critical thinking and problem-solving skills with the ability to work with

complex issues, manage competing priorities and a high volume of cases maintaining attention to

detail 

Exceptional interpersonal skills, high level of maturity and empathy and demonstrated ability to be

fair/objective, and handle sensitive situations with diplomacy, tact and professionalism 

Demonstrated understanding of and commitment to NBRHC’s Mission and Values 

Have strong customer service orientation and respect for/belief in the value of the patient/family as

essential members of the health care team 

Must have knowledge and understanding of Hospital processes and Legislation (Excellent Care for

All Act, Health Care Consent Act, Substitute Decisions Act, Mental Health Act, PHIPA) 

Advanced verbal and written communication skills 

Self-directed and highly collaborative 

Proficiency in both Official Languages, French and English, is considered an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a
requirement

**The posting will remain open until the positions are filled.
**THE ORGANIZATION**

North Bay Regional Health Centre (NBRHC) is a unique health care organization with three primary roles:
providing acute care services to North Bay and its surrounding communities, functioning as the district referral

centre providing specialist services for smaller communities in the area, and it’s the specialized mental health

service provider serving all of northeast Ontario. At more than 400 beds, our state-of-the-art regional health

centre has over 150 physicians, 2300 employees and 250 volunteers.

**THE COMMUNITY**

North Bay is located 3.5 hours north of Toronto, just north of the district of Muskoka, and 3.5 hours west of

Ottawa. With a population of 54,000 and a catchment area of 180,000, it is a safe and welcoming community

that offers a healthy and balanced environment for working, living and raising a family. North Bay is situated

on the shores of two large lakes (Lake Nipissing and Trout Lake) and boasts beautiful scenery and four

distinct seasons. Whatever your interests are, you will have access to numerous activities and amenities

within minutes from your home-reclaim your work-life balance and join us

**_NBRHC is committed to achieving 100% compliance with its COVID-19 Vaccine Policy. As a result, please be _**
**_advised that in order to be eligible for employment at the Health Centre, all new hires must be compliant with our _**
**_COVID-19 Vaccination Policy and must be fully vaccinated prior to commencing employment. To be considere