Operations Manager

2 days ago

Oshawa, Canada Academy Of Learning Career College Full time

A job description for an Escape Room Operations Manager typically outlines the responsibilities, qualifications, and key tasks associated with the role. Here's a sample job description:
**Job Title**: Operations Manager

**Location**: Trapped Escape Room Oshawa

**Job Summary**:
As an Escape Room Operations Manager, you will be responsible for overseeing and managing the day-to-day operations of our escape room facility. You will ensure a memorable and safe experience for our customers while managing a team of staff members. Your role will involve a combination of customer service, personnel management, facility maintenance, and business operations.

**Key Responsibilities**:
**Customer Service**:

- Greet and interact with customers, providing a friendly and engaging experience.
- Handle customer inquiries, bookings, and address any concerns or issues promptly.

**Team Management**:

- Recruit, train, and supervise a team of game masters, hosts, and maintenance staff.
- Schedule and coordinate staff shifts and assignments.

**Game Operations**:

- Ensure that all escape room games are set up, maintained, and reset properly.
- Oversee game operations, including clues, timers, and customer guidance.
- Monitor game progress through surveillance systems to ensure safety and adherence to rules.

**Facility Maintenance**:

- Maintain the cleanliness and appearance of the escape rooms and common areas.
- Perform or schedule routine maintenance and repairs as needed.

**Inventory Management**:

- Manage and replenish supplies, props, and game-related items.
- Keep track of inventory and place orders when necessary.

**Safety and Security**:

- Ensure that escape rooms meet safety standards and are free from hazards.
- Respond to any emergency situations and implement evacuation procedures.

**Marketing and Sales Support**:

- Assist in promoting the escape room facility through social media, marketing events, and partnerships.
- Help develop and implement sales strategies to increase bookings and revenue.

**Financial Management**:

- Monitor expenses, budget, and report on financial performance.
- Suggest cost-saving measures and revenue-generating ideas.

**Qualifications**:

- Previous experience in a similar role, customer service, or hospitality management is preferred.
- Strong leadership and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of escape room industry trends and customer expectations is a plus.
- Basic knowledge of safety procedures and emergency response.

**Physical Requirements**:

- The position may require standing, bending, and lifting (up to a certain weight limit) to assist with room setup and maintenance.

**Job Types**: Full-time, Permanent

**Salary**: $48,298.60-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oshawa, ON L1J 5L9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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