Operations Specialist

1 week ago

Montréal, Canada Stella Stays Full time

**Stella Stays - Who are we?**

Stella Stay is a UAE proptech start-up with a vision to create the future of living and hospitality. The company offers residences and hotel suites that are beautifully designed, thoughtfully equipped, and a seamless digital guest experience.

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East, Europe and North America. The company’s proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.

Stella Stays is the winner of the 2021 Stevie awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for its technology and revenue generation strategy respectively.

We are expanding globally and to support our exponential growth, we’re looking for an **Operations Specialist.** The Operations Specialist’s responsibility is to assist with the end to end operations across our portfolio in the city. Their highest priority is to elevate the overall hospitality experience, by ensuring an amazing guest experience while staying focused on optimizing the efficiency of our ongoing operations. They will work closely with the City Lead to be able to take our operations to the next level.

**At Stella Stays, you will**:

- Act as a supporting member of the Operations team in the office & in the field.
- Take care of day-to-day tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, to quick housekeeping fixes.
- Collaborate with the Stella Stays teams for Operations & Guest Experience.
- Oversee housekeeping, maintenance and contractor activities for the buildings and units in the city.
- Conduct regular property/building inspections and be autonomous in taking immediate action.
- Build, manage, and maintain quality vendor relationships with housekeeping and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more.
- Manage the back-of-house logistics for the entire hospitality operation, including coordination for supplies and deliveries, equipment, staff, and infrastructure.
- Travel to multiple Stella properties throughout the local market, as required.

**We’re looking for someone who is**:

- Able to work flexible hours, nights and weekends required.
- An excellent team player with a great attitude. You’re organized, hard working, detail oriented, and energetic. Strong written and verbal communication skills.
- Strong problem-solving, analytical, and time management skills.
- Comfortable making important decisions in a timely fashion.
- Not afraid of rolling up your sleeves.
- Experience with or strong excitement for building a startup from the ground up.
- Proven track record of collaborating with various teams.
- Comfortable working cross-functionally to make the city successful.
- Out-of-the-box thinker who will find creative ways to hit growth targets.
- Able to thrive in a remote market, managing various properties/buildings, in an autonomous way.

**Job Type**: Part-time
Part-time hours: 15-30 per week

Schedule:

- Day shift
- Evening shift
- Weekend availability

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