Customer Service Representative

1 week ago

Toronto, Canada Scepter Full time

SUMMARY

RESPONSIBILITIES
- Enters order specifications with applicable discounts into order processing system to generate order numbers
- Establishes due dates where applicable, and other related order specifications for each step in the design, manufacturing and shipping process as governed by corporate order processing and manufacturing policies and guidelines
- Enters job orders to produce product if and when necessary
- Matches order documentation generated via the order processing system to the original customer order specifications to ensure that design, pricing and shipping requirements meets customer expectations and reviews supporting order documentation for accuracy and completeness prior to releasing orders to manufacturing
- Receives and investigates customer complaints and anticipates potential order processing problems for purchase orders and takes the appropriate steps to resolve customer complaints and problems, to the satisfaction of the customer, within assigned authorities and corporate policies and guidelines
- Investigates shipping or quality concerns and if warranted initiates credit and replacement through the Return Material Authorization (RMA) process
- In conjunction with Accounting, resolves credit issues flagged by the system
- Compares data entered from source documents (orders) to detect and correct errors
- Provides coverage across the Customer Service department in the event of absences or leaves
- Any other duties as required

ATTRIBUTES
- Professional, respectful, and courteous demeanour towards internal and external customers, with demonstrated strong customer mindset
- Proven interpersonal, communication (oral and written), and time management skills
- Strong computer skills, specifically in MS Office, and integrated business systems
- Strong planning, organizational, and problem-solving skills, as well as excellent attention to details
- Able to grow and adapt to changing requirements, and learn new processes and/or procedures

QUALIFICATIONS
- 2+ years of customer service experience, preferably in a distribution or sales-driven organization
- Fluency in French is preferred, though not required
- Secondary school diploma required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work conditions are consistent with a general office environment within a manufacturing plant. The Customer Service role is largely sedentary, requiring sitting for long periods of time. There may be some walking and standing involved in order to gather data from various sources throughout the office. This role may also require lifting up to 20 lbs on occasion.

sceptr123

  • Inbound Customer Service Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    3 days ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    5 days ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    3 days ago

    Toronto, Canada DCL Corporation Full time

    **WHY JOIN DCL CORPORATION?**: **Do you want a colorful career in the pigments industry? You've come to the right place! DCL Corporation is seeking an experienced Customer Service Representative to join our Team! As a Customer Service Representative, you will be a part of our dynamic customer service team who are dedicated to optimizing customer satisfaction...

  • Customer Service Representative

    1 day ago

    Toronto, Canada Benefit Plan Administrators Services Limited Full time

    The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail. This is...

  • Customer Service Representative

    5 days ago

    Toronto, Canada People Corporation Full time

    At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future. We are currently hiring for a Customer Service Representative in our Toronto...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Hoerner Heating & Plumbing Inc. Full time

    **Job description** Hoerner Heating and Plumbing is located in Toronto Ontario. We are seeking an empathetic and organized Full-time Customer Service Representative and Office Administrator to join our Team. Are you interested in starting a career with a stable and respected company? If so, read on! **ABOUT** Hoerner Heating and Plumbing is a Family owned...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada Jill Frisch & Freeze MiniMart Full time

    About the job Customer Service RepresentativeWe are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.The most effective customer service representatives are truly happy to...

  • Customer Service Representative

    7 days ago

    Toronto, Canada Cascades Full time

    Your challenge! The Customer Service Representative’s role is to provide Customer service to all accounts, support the account management activities through analyzing and verifying accuracy of order information, dealing with customer requests while managing Tier 1 level Customers (as defined as accounts which generate 0-5 tones per month) in a given...