Security Guard

LTS Protective Services is hiring for Full Time Security Dispatchers for Live Monitoring.

Job Details Position: Security Guard

Site: LTS Head Office (56 Pennsylvania Ave, Unit18A, Concord)

**Job Type**: Full time, Permanent Hours: Continental Rotation (2000-0800hrs)

Parking - Free on site

Mandatory Qualifications:

- Must possess a valid Ontario Security Licence
- Must have First Aid & CPR Level C
- Must have security dispatch and or call center experience Required Experience
- Minimum of 1 year experience in security environment (Tactical experience preferred)
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, CCTV monitoring systems
- Strong Customer Service skills
- Demonstrated punctuality and reliability, tact and diplomacy
- Post-Secondary education in a Law Enforcement/Security program
- Excellent verbal/written communication skills

Job Duties;
- All basic duties as a CCTV operator Create and update activities in Perspective Dispatch for ongoing calls and incidents in a timely fashion.
- Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate.
- Answer general inquiries relating to LTS, transferring calls to the applicable department/individual if dispatch is unable to answer the question.
- Dispatch guards to corresponding calls to their respective zones.
- Contact and update the on-call contacts when and if needed Keep track and monitor the location of all guards.
- Have a strong understanding of LTS's rules and policies
- Be knowledgeable on the layout of the sites being monitored.
- Liaise with various agencies including 911 emergency call centre, TPS/PRP non
- emergency, and TFS non-emergency Liaise with external organizations to ensure effective and timely response.
- Initiate 911 calls Ensure all service requests and complaints are met with a professional, customer-focused and timely response
- Ensure services are delivered promptly, impartially and safely Foster an atmosphere where customer service and safety are of utmost priority
- Provide services designed to produce a safer LTS work environment
- Ensure that all services are delivered in accordance to LTS's policies and procedures and principles of the law (Civilian powers only).
- Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
- Escalate incidents to the shift supervisor and/or on-call if necessary
- Other duties as assigned by shift supervisor and/or LTS management

**About LTS Protective Services**:
Live To Secure (LTS) Protective Services is a young and dynamic company with an established track record, practical expertise in the security industry sector, and extensive knowledge in the field of protecting people and property alike. LTS is based in Canada and serves North American markets, as well as select international clients. Our traditional business model is based on offering tailored security solutions to our clients in order to meet their specific needs and fulfill a much sought after market niche. We are focused on all security aspects of business matters and all their related sub-services. Our team of professionals has more than 60 years of combined experience in the security field. Our organization consists of uniformed security, executive protection personnel, parking enforcement staff, as well as team members specialized in security technology and mobile services. Our company is committed to keeping pace with the continually changing technologies, needs, and challenges of the 21st century. To that end, we commit ourselves to ongoing professional training and continuous development. At the core of our operation, our mandate to prioritize our clients above all else, drives us to respond quickly and comprehensively to any concerns or issues presented to us.