Account Manager

**ABOUT US**

As a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner and Commercial Flooring provider, we prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our people have brought us to where we are. COI is and has been honoured to have a passionate team that's committed to creating great spaces for you to be your best in.

Reporting into the General Manager, this role - **Account Manager** - is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team.

**THE ROLE**

We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

The role requires someone who has a professional background managing complex sales and competing priorities.
- Passionately hunt new business opportunities growing your funnel by connecting with your wide network of A&D, CRE, GC’s and Project Managers.
- Drive market awareness of office opportunities by reading new articles of announcements of upcoming projects.
- Proactively grow existing accounts positioning yourself as a trusted advisor
- Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account and is responsible for account team’s performance
- Provides timely response to customer’s requests for products, services and/or information
- Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space
- Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
- Oversee all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
- Review work plans, schedules and logistics established for customer’s major projects
- Oversee work of all team members, including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
- Attend project and account meetings as necessary and attend site meetings when required
- Develop plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and present these to the customer in a timely manner
- Work with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
- Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
- Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
- Prepares documents for RFP, RFQ, bids and tenders.
- Ensure documentation standards are maintained on all account activities with a customer first service level following processes and procedures
- Work cooperatively with team members to achieve annual sales goals and business objectives
- Update weekly sales forecasts for pipeline review along with account plans for growth
- Specify product, pricing, product research, sourcing new products and technical order information including custom requirements. Initiates the service quote requests for deliveries of small and major orders
- Work with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes.
- Communicate with clients regarding pricing and lead times.
- Work with manufacturers regarding changes to orders regarding product specification.
- Provide administrative support to ensure accuracy of orders and a positive customer experience as needed.

**ABOUT YOU**

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role.

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, an