Power Center Team Lead I

Job Description

Hours of work will be between 8:00am - 5:00 pm, this role may require hours worked outside of regular schedules. This role will be located at SureHires Edmonton West Facility. The annual salary for this role will be between $55,000-$65,000.

**Job overview**:
**Internal Department & Client Support**:
Act as internal liaison for all complaint escalations from their designated Power Centre staff, related to Power Centre service delivery and customer experience
Track key performance indicators (KPI’s) of their designated Power Centre(s)
Manage their designated Power Centre(s) collection sites in SureLink to ensure time slots, schedules, general information, and blocks are inputted accurately and functioning correctly
Complete regular inventory counts, order inventory and maintain the appropriate minimums/maximums for their designated Power Centre(s) per SureHire inventory practices
Assist applicable stakeholders with business licensing, landlord communications, vendor set-up/maintenance, and renovations/maintenance requests for their designated Power Centre(s), when required

**External Networking & Business Development**:
Act as SureHire’s representative - when required - for current/prospective client meetings within their local area
Identify, coordinate, and attend community outreach and/or business networking events within their local area (4-8 events per fiscal year)
Attend meetings as SureHire’s representative for associations/organizations that SureHire has active involvement with (Canadian Society of Safety Engineering, Alberta Municipal Health and Safety Association, community chamber of commerce, etc.)
Other tasks as assigned

Education

High School Diploma.
Occupational Testing Certifications (alcohol, drug, DOT, respirator fit testing, audiometric technician, spirometry technician); Post-secondary education in management, leadership, change management, and/or business administration is considered a strong asset

Experience

Minimum 2 years in a SureHire Power Centre facility role, or commensurate experience with an external organization

**Required Skills**:
Ability to adapt to different work environments and personnel
Ensure confidentiality, diplomacy, and tact at all times
Decisive, results-oriented
Possess a high degree of emotional intelligence and can guide and shape team dynamics to achieve constructive outcomes
Excellent verbal communication, people, and leadership skillss
Ability to identify new opportunities for business development/service line delivery
Willingness to conduct presentations and network with clients and community members
Ability to manage multiple projects, deadlines, and priorities

Characteristics

Demonstrate a high level of energy and positivity
People-oriented person with affirmative leadership style who values the exchange of information
Innovative and critical thinker
Committed to continuous improvement
Willingness to make decisions or judgements when only partial information is available
Use initiative with common sense and good judgment
A team player with a service-oriented disposition
Comfort in assessing and critically analyzing situations quickly

**What SureHire can offer you**:
Joining SureHire’s team is a great opportunity for those seeking to gain new experiences. In the occupational testing industry, you will use your skills and knowledge to instruct and observe workers.

Steady full-time hours with a predictable schedule;
Paid Personal Days;
Multi-faceted Training & Development Program;
Paid time off to volunteer;
We have an exciting gym membership reimbursement program (work/life balance);
Want to work with your friends? We will pay you to refer a friend.

Our people are our brand. We are passionate, innovative, relentless, positive and accountable. If you are ready to join our team, we would love to hear from you

Job details

**Requisition**: Power Center Team Lead I

**Location**: Edmonton West

**Audience**: Internal/External

**FTE**: 1.0

**FTE**: Full Time Equivalent