Dog Daycare Supervisor

**Job description** **Job Posting: Operations Supervisor / Pack Leader** **Fetching Forever - Vancouver, BC** **Are you a natural leader with a passion for pets and a knack for building relationships? Fetching Forever is seeking a dynamic and highly motivated Operations Supervisor to join our team in Vancouver This is more than a management role; it’s a chance to be the "Top Dog" of daily operations, ensuring every pup and pet parent has an exceptional experience.** **Position Summary**: As the Operations Supervisor, you are the heart of our facility, balancing the well-being of our furry guests with the satisfaction of our human clients. You'll lead our team, manage day-to-day operations, and play a crucial role in the growth of our business. This is a hands-on position for someone with the **grit** to tackle any challenge and the drive to excel. **Key Responsibilities Operations**: **Key Responsibilities Supervisory**: - **Guest Relations**: Be the face of Fetching Forever. You'll build and nurture strong relationships with our clients, addressing their needs and ensuring a top-tier experience. Your ability to connect with people and their pets is essential for fostering a loyal community. - **Sales & Growth**: Drive business success by promoting and selling our full suite of services. This includes guiding clients in selecting the best daycare packages for their pups, upselling grooming appointments, and confidently recommending products from our retail selection. You'll be instrumental in meeting and exceeding sales targets. - **Grit & Operational Excellence**: Lead by example with an unwavering work ethic and a "get-it-done" attitude. You will oversee daily operations, from managing play groups and ensuring safety protocols are met, to handling administrative duties and resolving unexpected issues. Your resilience and positive energy will set the tone for the entire team. - **Team Leadership**: Mentor, schedule, and train staff to ensure a consistent standard of care and service. You will be responsible for fostering a collaborative and high-performing team environment. - **Facility Management**: Maintain the cleanliness and organization of our facility, ensuring it's a safe and welcoming space for all. **Qualifications**: - Proven experience in a supervisory or leadership role, preferably within the pet care, retail, or service industry. - Exceptional interpersonal and **guest relations** skills. - Demonstrated ability to drive **sales** and meet business goals. - A high degree of **grit**, with the ability to remain calm and effective under pressure. - Passion for dogs and a strong understanding of canine behavior and safety. One year minimum working in a dog care environment - Proficiency in scheduling software and point-of-sale systems (experience with Square is a bonus). - A flexible schedule, with the ability to work evenings and weekends as needed. **Why Join the Fetching Forever Team?** We are more than a pet business—we are a family dedicated to providing the best care in Vancouver. We offer a fun, supportive work environment, opportunities for professional growth, and the chance to spend your days surrounded by happy dogs. If you have the passion, the leadership skills, and the **grit** to make a real difference, we want to hear from you **To Apply**: **Job Types**: Full-time, Permanent Pay: $18.25 per hour Expected hours: 20 - 35 per week **Benefits**: - Flexible schedule - On-site parking Application question(s): - Why do you want to work with dogs in a group setting? **Experience**: - dog handling: 1 year (preferred) Work Location: In person