Guest Services Coordinator

2 weeks ago

Jasper, Canada RMSI-JTAC Full time

**Reports To**: Guest Services Supervisor and Assistant Supervisor

**Position Overview**:
The Guest Services Coordinators are part of the Guest Services department, responsible for overseeing the sales team and reporting any issues to the Guest Services Supervisor. They are to step in when the Guest Services Supervisor/Assistant Supervisor is off and must be able to assist with ticket and season pass sales when required.

This is a full-time position, 5/7 day a week. Guest Services Agents rotate between working summer seasons at the Jasper SkyTram and winter seasons at Ski Marmot Basin. The incumbent must be able to work flexible shifts, including evenings, weekends, and holidays.

Alberta Employment Standards regarding probationary periods apply.

**Job Duties/Responsibilities**:

- Assist with training staff
- Provide informal feedback and coaching to staff on an ongoing basis
- Enforce company policies, procedures, and standards
- Cash float distribution to all departments
- Handle cash, credit card and debit transaction while using a computerised system (RTP, Siriusware)
- Review and validate all Guest Service Agent cash-outs. Identify and communicate necessary corrections
- Compile and organize all departments finalized cash outs for pick up
- Complete daily deposit for all departments
- Complete weekly safe counts
- Complete daily, weekly and monthly reports on data for 3rd party programs. Perform all changes and fixes
- Receive guest complaints and refer to supervisor if needed
- Be knowledgeable about our two properties
- Develop relationships with third-party companies and be able to create bookings on their behalf
- Receive and distribute all external ticket orders
- Assisting accounts receivable with balancing accounts for all clientele and partners
- Oversee ticket sellers in all the above-mentioned tasks
- Delegate additional tasks as required to Guest Service Agents
- Coordinate breaks and shift turnovers/ends for Guest Service Agents

**Supplementary**:

- Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
- Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.

**Qualifications**:

- Previous guest services/customer service experience preferred
- Previous supervisory experience an asset
- Strong conflict resolution skills
- Business / Finance experience
- Financial / accounting software experience
- Data management software experience
- Experience in a related industry preferred
- Demonstrated organizational skills
- Cash handling and numeracy skills
- Ability to work well under pressure, i.e. during busy periods.

**Core Competencies**:

- Ability to remain calm and poised in urgent situations
- Leadership skills
- Excellent communication and interpersonal skills
- Analytical skills
- Strong organizational skills
- Strong computer skills (Word, Excel, RTP, Siriusware, POS)
- Good money handling skills
- Professional deportment with excellent customer service skills: experience dealing with all on-hill patrons.

**Attributes**:

- Strong team member that can take direction
- Motivated and observant; able to perceive needed tasks and complete them without direction
- Self-aware; able to identify strengths and gaps in own abilities and training
- Able to use taught skills and previous experience to problem solve

  • Guest Services Agent

    2 weeks ago

    Jasper, Canada RMSI-JTAC Full time

    Summary This is a full time, seasonal role, 5/7 days a week. The first 90 working days of employment is a probationary period. The Guest Services Agents are responsible for the sale of tickets, loyalty cards. They are also responsible for reporting any issues to the Guest Services Coordinator or Supervisor/Assistant Supervisor. Core Competencies -...

  • Guest Services Agent

    1 week ago

    Jasper, Canada RMSI-JTAC Full time

    **Reports to**: Guest Service Supervisor/Asst Supervisor and Guest Service Coordinators Introduction If you are passionate about the outdoors and embrace the idea of living and playing in the mountains while working on a mountain with a team of like-minded individuals, Jasper SkyTram is the place for you! Jasper SkyTram is considered a “must do” for...

  • Luxury Guest Experience Lead

    3 weeks ago

    Jasper, Canada Rocky Mountaineer Full time

    A premier rail tourism company in Canada is seeking a Guest Experience Manager to oversee daily operations and ensure exceptional service delivery for guests. This role involves managing teams, coordinating logistics, and enhancing guest experience through effective leadership. Candidates should have significant leadership experience and a background in...

  • Guest Experience Concierge

    4 days ago

    Jasper, Canada Rocky Mountaineer Full time

    Job Details Description Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to...

  • Rentals & Retail Sales Coordinator

    1 week ago

    Jasper, Canada RSMI-JTAC Full time $45,000 - $55,000 per year

    Job Title: Rental/Retail Sales CoordinatorReports To: Rental/Retail Assistant Supervisor, Rental/Retail Supervisor, Rental/Retail ManagerEmployment Type: Seasonal Position Summary:The Rental/Retail Sales Coordinator is a frontline team member responsible for delivering exceptional customer service across the Rental Shop, Retail Stores, and Online operations....

  • Guest Experience Manager

    3 weeks ago

    Jasper, Canada Rocky Mountaineer Full time

    Purpose Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values:...

  • Guest Experience Supervisor, Pursuit Jasper

    1 week ago

    Jasper, Alberta, Canada Pursuit Collection Full time $40,000 - $80,000 per year

    Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all.What will your compensation be?The starting salary for this role is $20.00/hr.What perks can you expect?Join an inclusive, global team and make life-long connections.Enjoy...

  • Guest Experience Supervisor, Pursuit Jasper

    4 weeks ago

    Municipality of Jasper, Canada Pursuit Collection Full time

    Guest Experience Supervisor, Pursuit Jasper Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all. Compensation The starting salary for this role is $20.00/hr. Perks Join an inclusive, global team and make life-long connections....

  • Guest Experience Supervisor, Jasper

    1 week ago

    Jasper, Alberta, Canada Pursuit Full time $24,000 - $60,000 per year

    What will be your daily pursuit?Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all.What will your compensation be?The starting salary for this role is $20.00/hr. What perks can you expect?Join an inclusive, global team and...

  • Marketing Coordinator, Jasper

    1 week ago

    Jasper, Alberta, Canada Pursuit Collection Full time $60,000 - $80,000 per year

    As a key member of the Revenue Team, the Marketing Coordinator will play an integral role in driving revenue growth across the Banff Jasper Collection (BJC) by supporting and executing data-informed, performance-based marketing strategies. Reporting directly to the Marketing Manager and embedded within a dynamic, cross-functional team, this Jasper-based role...