Principal Product Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

**Principal Product Manager, Incident Management**

This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

**Key Responsibilities**
- Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis.
- Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale.
- Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs.
- Ensure compliance with evolving industry standards, regulations, and best practices for incident management.
- Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership.
- Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team.

**Basic Qualifications**
- 5 or more years of product management experience in SaaS, enterprise software, or developer tools
- Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale.
- Demonstrated expertise in incident response, incident management, operations, or closely related domains.
- Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users.
- Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams.
- Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes.
- Bachelor’s degree or equivalent practical experience.

**Preferred Qualifications**
- Familiarity with AI or AI Agent technologies, including generative or assistive use cases
- Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
- Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Hesitant to apply?**

**Where we work**

**Location restrictions**:
**Australia**: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada**: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States**: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

**How we work**

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

**What we offer**

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

**Your package may include**:

- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- Eligibility may vary by role, region, and tenure

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workpla