IT Service Dispatch

1 week ago


Saskatoon, Canada RedArx Cyber Group Full time

Are you highly organized, detail-oriented, and thrive in a fast-paced IT environment? We’re looking for an IT Service Dispatcher to be the central hub of our technical operations—coordinating service tickets, assigning resources, and ensuring no request falls through the cracks.

**Responsibilities**:

- Accurately triage, prioritize, and assign tickets based on urgency, SLA, and technician availability
- Monitor ticket progress and provide timely updates to clients and internal teams
- Ensure thorough documentation of service requests and technician notes
- Maintain clear communication between clients and the technical team
- Assist with scheduling onsite visits and managing technician calendars
- Escalate critical issues appropriately and track follow-ups to resolution

**Requirements**:

- 2+ years of experience in an IT helpdesk, dispatch, or coordination role (MSP experience preferred)
- Excellent organizational and time management skills
- Strong verbal and written communication
- Familiarity with ticketing/RMM tools like Syncro, Autotask, or ConnectWise
- Proficient with Microsoft 365 and Teams
- High attention to detail with the ability to multitask under pressure

Bonus if you have:

- Experience working in a cybersecurity or managed services provider environment
- Knowledge of SLAs, KPI tracking.
- A proactive mindset and sense of urgency

Why Work With Us:
We’re a fast-growing cybersecurity-focused MSP that values efficiency, transparency, and excellence. You’ll be joining a high-performance team where your role truly matters.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-06-01


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