Barista/customer Service

1 week ago

North Vancouver, Canada BjornBar Bakery - Edgemont Full time

**Overview**
BjornBar Bakery is looking for a dedicated and enthusiastic **Customer Service Representative** to join our team. As the first point of contact for our customers, you’ll provide exceptional service in a lively and fast-paced environment. Your primary responsibility will be to assist customers with their inquiries, ensure they have a positive experience, and maintain food safety standards. A background in the food industry is preferred, as you’ll be interacting with customers regarding our delicious menu of pastries, sandwiches, specialty barista drinks, and more **Barista experience is required**to excel in this role.

**Duties**
- Greet customers warmly and assist with orders, answering any questions they may have.
- Provide detailed information about menu items, including ingredients, preparation methods, and daily specials.
- Accurately handle cash transactions using POS systems, ensuring smooth checkout.
- Ensure compliance with food safety regulations in all aspects of customer service.
- Assist with food preparation and service during peak hours, maintaining cleanliness and organization.
- Address customer concerns or complaints in a professional and timely manner, striving for a positive resolution.
- Stay updated on current promotions, seasonal specials, and any menu changes to inform customers.
- Collaborate with team members to ensure smooth operations, especially during busy times.
- **Prepare and serve specialty barista drinks**, ensuring high-quality beverages and customer satisfaction.

**Skills**
- **Barista experience is required**, with a passion for creating quality coffee and specialty drinks.
- Strong customer service skills with the ability to engage positively with a diverse clientele.
- Experience in the food industry is a plus, including familiarity with food safety practices.
- Proficient in handling cash and operating POS systems efficiently.
- Excellent time management skills and the ability to juggle multiple tasks in a fast-paced environment.
- Knowledge of food preparation techniques and menu items is beneficial.
- A proactive, solutions-oriented approach to problem-solving and customer interactions.

Join us at **BjornBar Bakery** in delivering exceptional service and creating memorable experiences for our customers while being part of a fun and dynamic team We look forward to having you as part of our growing family.

**Job Type**: Part-time

Pay: From $17.85 per hour

Work Location: In person

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