Special Events Manager

Job opening criteria The company Wickaninnish Careers We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Job description Join our Special Events Team as a Special Events Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. The Special Events Manager is responsible for the overall management of the Special Events Department. The Special Events Manager will be the primary person responsible for managing the itineraries of in-house groups, departmental administration, and all aspects of special events including inventory, set-up, service, and tear-down. **Objectives**: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards Lead by example and be a pro-active member of the Food & Beverage Leadership Team Be responsible and accountable for the actions of all Special Events Team Members. Work as a "hands-on" Manager, assisting the team with event set up and service, and as they strive to meet or exceed guests' expectations Be the contact person for all guests or team members who may be requiring immediate assistance from the Special Events Manager, and/or follow up with guest concerns as necessary Coordinate all Human Resource functions within the department Create a positive atmosphere for learning & development for the Special Events Team Members Create, implement, monitor and continually improve systems designed to organize and control the efficient flow of guests, team members & supplies through the department Create, achieve and be accountable to the departmental budget Be responsible for the overall cleanliness and physical condition of the Special Events service areas and all storage areas Complete all assigned administrative responsibilities required to maintain the smooth operation of the department Keep guests and team members of the Inn safe and free from harm Receive and respond to all inquiries regarding in-house functions, functions catered by the Inn, charity events in which the Wickaninnish Inn is represented, or other special events relating to the Wickaninnish Inn A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Team Member Benefits Profile description Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees and managers Must possess the ability and desire to lead a world-class Special Events team Superior leadership skills Previous Food and Beverage, and Banquet or Catering experience is required Excellent interpersonal and communication skills, both written and verbal are needed Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary Must be familiar and comfortable with standard operating financial statements as well as the budgeting process, scheduling and effective cost management Working knowledge of Silverware, Maestro, Res Diary, Dayforce, Microsoft Word and Excel and File Maker Pro are assets Willing to maintain flexible work schedule; must be able to work weekends and holidays. Must have current Serving It Right certificate, FoodSafe certificate, and valid BC Driver's License An employment duration commitment will be required