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General Manager

2 weeks ago

Milton, Canada DSV Full time

**DSV - Global transport and logistics**

Location: CAN - Milton, Yukon Court
Job Posting Title: General Manager - Road
Time Type: Full Time

Purpose of the position

The General Manager provides leadership, direction and oversees the over-the-road freight brokerage products. They drive the divisions growth and strategies, while increasing the Company’s, and the Road group’s market presence as a premier logistics provider.

The General Manager is responsible for the financial performance, profitability, service delivery, client retention, new business growth, team building and operational excellence of the division while maintaining a client-centric focus.

Key Tasks
The General Manager position can be broken down into the following areas of responsibility: Finance, People Management, Operations Excellence, and Sales Performance.

Finance
- Formulates, monitors, and achieves the divisions quarterly objectives
- Executes on monthly targets and controls as defined by country and regional leadership
- Manages costs within the business and look for efficiencies and improvements
- Delivers on the bottom-line budget commitment
- Reports on revenue targets for the division
- Sets the cost budget in line with the strategy and manage costs or adjust costs according to business requirements
- Manages company assets in line with targets, forecasts, and strategy requirements
- Identifies opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
- Ensures compliance with internal and external controls and KPI’s set at the global and regional levels

People Management
- Manages the delivery of the organization’s objectives through communication, measurement, and motivation of people
- Manages people’s performance and growth to create a sustainable business environment, managed through direct reports to meet company targets and strategies
- Builds teams to ensure progress and continuity of business
- Motivates and develops people through performance management systems
- Develops the people through identifying and providing relevant training
- Engages with direct reports to ensure that career path is clear for the employees, and that there is a succession plan in place for the division

Operational Excellence
- Strong transportation and operational truck brokerage knowledge, with a proven track record of implementing client and carrier solutions
- Manages and delivers on client’s commitments based on local, national, and global strategy
- Manages and develops client relationships from all areas of the business
- Partners with existing clients to retain and grow business
- Monitors implementation of new accounts to ensure all KPIs are met
- Seeks cost efficiencies and process improvements within different functions of the division
- Proven track record on selling and implementing surface transportation solutions
- Leverage the TMS to increase productivity, profitability, and operational efficiencies

Sales Performance
- Grows top line of the branch through active involvement in the sales process
- Manages and develops client relationships from all areas of the business
- Interact with other divisional sales members and managers to actively cross sell DSV Road Services
- Help achieve Sales activity KPI’s
- Assist in identifying and targeting new business for the division

OTHER DUTIES
- Highly developed organizational and people skills
- Good communication skills are essential
- Ability to build and maintain positive business relationships and function within a group dynamic
- Demonstrated ability to obtain an in-depth understanding of the diverse needs of each client and assume ownership of growing the business
- Must have excellent customer service skills
- Demonstrated ability to develop and prepare analytical reports
- Requires the ability to self-direct, work without supervision
- Balance multiple duties at once
- Possess a high attention to detail

All staff:

- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
- It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Decision Making Authority
- Responsibility for budget and business performance on BU level
- Disciplinary and human resources responsibility for all line reports
- As defined in the Global Signing Policy

Function / Market & Industry Knowledge / Business Acumen / Process working
- Comprehensive knowledge of parcel, LTL, FTL and the current trucking marketplace
- Understanding of DSV strategy and products
- Knowledge about market