Assistant General Manager

Responsabilités Générales

The Airport Assistant General Manager directs the process and activities of multiple Operations Managers and assists the General Manager in overseeing an airport location within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

The Airport Assistant General Manager is primarily responsible in assisting the Airport General Manager in the successful delivery and oversight of the Hertz product to internal and external customers. This position helps to provide overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Assistant General Manager may lead a brand strategy at a particular location, or lead all functions and all brands, depending on the size of the location.

The key responsibilities and accountabilities for the Airport Assistant General Manager are:
Assists the Airport General Manager for the delivery of profit for the airport location.
Continuously enhance the geography’s capabilities by implementing and driving innovative and creative commercial methods and processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Ensures achievement of profitability while protecting the value offering
Actively fosters a culture that provides the “Best in Class” Customer Service
Constantly champions productivity improvements via employee involvement and accountability

**Maximizes Cash Management through**:
Fleet - Develops and executes strategies to drive efficiency in all operational fleet processes
Non-Fleet - Partners with Finance COE to reduce non fleet receivables
Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Assists the General Manager in the development and execution of tactical plans aligned with the company strategy and location goals
Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization
Conducts performance evaluations that are timely and constructive
Schedules and supervises the management team as well as the non-exempt frontline employees at the site - a responsibility that may be delegated, but remains the ultimate responsibility of the Assistant General Manager
Manages the airport and assigned locations/geographic areas when the General Manager is not present

**Job Contacts**:
Job Contacts (main interfaces inside and outside the company)

Executive Vice President, North American Ops
Sr Vice President, HLE
General Manager HLE
Branch Manager, HLE
District Manager, HLE
HR Business Partners
Controller
Division Support Staff
RAC Managers, Directors, and General Managers
Fleet/Distribution Managers
Business Performance Managers
Region Support staff
TNC Partners

**Job Dimensions**:
The Airport Assistant General Manager is a critical position in the success of the Company and takes on responsibility of leading 4-15 Managers within an airport location and/or geographic area in revenue acceleration, customer growth and market penetration.. The Airport Assistant General Manager is accountable for facets of the business to include expense control, satisfaction and utilization, and ultimately assists the Airport General Manager in his/her duties. Key Performance Indicators may change from time to time due to fluctuating business needs, but in general, fall in the following 5 categories:
Key Performance Indicators

KPI 1

KPI 2

KPI 3

KPI 4

KPI 5

Revenue

EBIDTA

NPS

Fleet Utilizations

Employee Turnover

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Objectif du poste (mission ou « raison d’être »)

Le directeur général adjoint d’aéroport gère le processus et les activités de plusieurs directeurs d’exploitation. De plus, il aide le directeur général à superviser une succursale aéroportuaire au sein de la division de l’exploitation, afin d’assurer un rendement maximal grâce à un leadership d’exploitation supérieur, une communication adaptée et une efficacité maximale.

Le directeur général adjoint d’aéroport est principalement responsable d’aider le directeur général d’aéroport à fournir avec succès le produit Hertz aux clients internes et externes, ainsi qu’à assurer la supervision. Ce poste aide à fournir un leadership global aux employés exemptés et non exemptés en étant responsable de la p