Customer Service Associate

1 week ago

Sherwood Park, Canada Industrial Scientific Corporation Full time

Position overview

In this role you will be working from our ISC office in Sherwood park Mon
- Fri, 7 AM- 3:30 PM.

**Office location**: 167 Provincial Ave, Sherwood Park, AB T8H 0M3
Responsibilities and deliverables

Resolve order discrepancies, both pre and post shipment

Follow and assist in development, promotion, and review of Customer Service SOP’s (Standard Operating Procedures)

Communicate process or product issues as necessary.

Proactively seek continuous improvement of Customer Service Department processes (Kaizen)

Participate in departmental daily performance reporting.

Maintain a clean, safe, and functional work area (5S)

All other duties as assigned.

Organizational alignment

Reports to the Office Manager

**Qualifications**:
REQUIRED

Exceptional communication skills in both English and French

Ability to use Excel, and Microsoft tools

Exceptional problem-solving skills

Well organized and capable of performing multiple tasks simultaneously

Strong interpersonal skills

Exceptional adaptability

Established commitment to providing the best customer service, every transaction, every time

Preferred

Experience providing excellent customer service

Diploma in business administration or equivalent work experience

Knowledge or experience with customer service management systems and tools

Education

High School Diploma or GED

**Physical demands**:
**Note**: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eyewear with side shields.

Company overview

(Automatically populated via Taleo and Greenhouse)

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2017 revenues of $6.7 billion, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

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