Service Administrator

**Responsibilities**:
Position: Bilingual Customer Service
Business Unit: Crane Payment Innovations
Location: Mississauga,* ON*
Bilingual (French/ English) Service Administrator/Customer Service Associate
Hybrid - Work 2 days a week from Home
Who we are:
CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week - and we want you to be a part of it.
Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.
At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. If you are interested in making a global impact, we are looking for a full-time Bilingual (French/English) Service Administrator / Customer Service Associate to work in our Mississauga, ON branch office. This position is a Hybrid position with the option to work from home 2 days a week.
About the role:
The Bilingual (French/ English) Service Administrator/Customer Service Associate will assist Sales and Service customers across the country to provide solutions for customer inquiries. This associate will be the main contact for the Quebec province to support and service customers by utilizing Bilingual skills in French and English. This environment is a fast-paced environment, and the associate will support internal and external customers in a timely manner.
Job responsibilities will be (but not limited to) the following:

- Assist telephone callers for service, record particulars and dispatch appropriate factory direct or third-party service organization personnel to handle service call when require.
- Maintain Microsoft Navision software tracking systems for logging, dispatching, and follow through of service calls and monitor the status of open/closed call.
- Check through closed service calls from technician’s PDAs across the country and ensure customers are invoiced appropriately.
- Work with Service Contract Administrator to ensure customer equipment coming out of warranty are targeted for a service contract and units coming close to the expiration of their current service contract term are targeted for renewal.
- Ensure that all service contract preventative maintenance calls are scheduled and assigned to each service technician monthly. Record completion of preventative maintenance calls and provide details to Service Contract Administrator. Produce a quarterly report of completed preventative maintenance calls versus assigned by technician for the Managing Director and the National Service Manager.
- Produce reports for the Service and Sales department or key customers as may be required by the Managing Director or the National Service Manager.
- Position reports to the National Service Manager.

Qualifications and

**Required Skills**:

- 2 + years of previous Customer Service or office environment
- Strong BILINGUAL (French/ English) - verbal and writing skills
- Strong knowledge of Microsoft Office - Word, Excel, and Outlook
- CRM experience a plus - currently using Salesforce
- Proven ability or multi-task, prioritize workload and meet deadlines
- CPI is a part of Crane Co.*

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane Co provides products and solutions to customers in four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE: CR)*
- Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.*

Pay: $40,000.00-$45,000.00 per year

Benefits