Collision Centre Advisor

**Job Summary**

How would you like to work with one of Canada's most prestigious and well-respected automotive groups? Join Auto World Imports Network

Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our **Mercedes-Benz Oakville **Collision Centre i**s looking for a **Collision Centre Advisor** to join our amazing team

**Benefits**
- We offer competitive salaries and generous benefits
- Excellent Group Benefits package
- Group RRSP Contribution program
- Work/life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**Job Purpose**

**Core Accountabilities**:

- Interacting with customers and understanding their requirements.
- Providing suggestions and recommendations to customers regarding their vehicle.
- Estimating the cost and the time for the repair / up gradation of the vehicle.
- Coordinating work processes with the Technicians and other departments within the organization.
- Ensure all repair work is completed efficiently, accurately and of high quality
- Keeping up with market trends and prices and competitor strategies.
- Following automobile industry safety norms and standards.
- Answering telephone calls and customers inquiries.
- Meeting all assigned targets and objectives.
- Attending training for new products as required.

**Required Competencies**

The following qualities and attributes successfully characterize a professional Collision Centre Advisor
- Shows honesty toward customers while showing empathy for their problems and concerns.
- Is trustworthy and easily liked by others
- Is well organized and thorough.
- Clearly understands issues and demonstrates a willingness and desire to follow through on what needs to get done.
- Is responsible and dependable
- Takes ownership over problems and shows creativity in dealing with difficult problems.
- Is hard working and enthusiastic.

**Requirements**:

- High school diploma or equivalent.
- Valid Ontario G Driver’s Licence.
- Clear Driver’s Abstract.
- Experience working in a Collision Centre and providing estimates.
- Ability to effectively manage time, meet deadlines and complete all assigned tasks. - Proven organizational skills.
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively
- Excellent customer service skills: both written and verbal.
- Ability to work in a team and independently.
- Sound understanding of all automotive functionalities.
- Experience using Mitchell on Demand, Audatex and MS Office.

**Personal Attributes**
- Passion, motivation, focus and leadership skills
- Results focused approach
- Team player
- Strong communication skills both written and verbal
- Ability to influence, negotiate and mediate effectively
- Strong attention to detail
- Ability to maintain confidentiality and professionalism
- Excellent interpersonal and team building skills
- Strong time management and organizational skills
- Honest, courteous and able to demonstrate strong work ethics
- Driven and ability to work with minimum supervision

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however, only those considered for an interview will be contacted.