Customer Support Advisor

14 hours ago

Watrous, Canada Brandt Full time

Brandt is currently seeking a Customer Support Advisor for our **Watrous, SK **location.

The Customer Support Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.

Duties & Responsibilities
- Keeping customers current on new products and services
- Increasing parts and service sales
- Implement yearly territory plan
- Work cooperatively with management to meet budget goals and expand customer base
- Other duties as assigned
- Advise customers in areas with respect to inventory selection, service availability and new products
- Provide a consistently high level of service.
- Plan, develop, and communicate territory coverage to maximize sales potential.
- Make regular scheduled calls to current and prospective customers to discuss current service, new promotions and other incentives.
- Follow up on all customer complaints and communicate effectively to the Branch Manager (Supervisor) / Parts Manager and Group Parts Sales Manager.
- Maintain records of customer and fleet accounts, including a detailed equipment list, updated yearly.
- Maintain control of inventory in the outside sales vehicle, ensuring the price list is always available.
- Assist, whenever required, the counter personnel with quotes, orders, deliveries, returns and inventory control.
- Supply competitive product and pricing information to Parts Manager and Group Parts Manager.

**Required Skills**:

- Extensive knowledge of heavy equipment parts, operations and industry
- Effective time management skills
- Excellent customer relationship skills and decision-making ability
- Proficient skills in using common office software (Word, Excel)
- Ability to work flexible hours
- Valid Driver’s License and clean drivers abstract

Required Experience
- 2-3 years previous sales experience (in similar role is preferred

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