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Client Relations Manager and Fitness Coach

3 weeks ago

Calgary, Canada F45 Training Shawnessy Full time

**What is F45 Training?**

F45 is more than just a workout — it’s a global fitness community that’s changing lives through functional group training, positive energy, and real results. Each 45-minute session blends cardio, strength, and functional movement in a team-based atmosphere led by passionate, knowledgeable coaches.

As a coach or team member at F45, you’ll be part of a fast-paced, high-energy environment where every day is different, and every class brings the opportunity to inspire, motivate, and connect with members. You won’t just be leading workouts — you’ll be building relationships, boosting confidence, and helping people become the strongest version of themselves.

If you thrive on community, accountability, and high vibes, you’ll feel right at home at F45.

**Role Description**

**Position Type**: Part-Time (Evenings & Weekends)

**Are you passionate about fitness, love connecting with people, and thrive in a high-energy team environment? F45 Shawnessy is looking for a dynamic and driven Client Relations & Sales Manager to lead with energy, integrity, and enthusiasm.**

**Key Responsibilities**:
**Sales & Outreach**
- Conduct in-studio consultations and tours for prospective clients
- Drive and manage promotional campaigns and local partnerships

**Client Experience & Retention**
- Build genuine relationships with current members to increase retention and referrals
- Respond promptly to inquiries and feedback
- Gamify the studio experience through challenges, recognition, and engagement strategies
- Ensure all members feel seen, supported, and celebrated

**Studio Energy & Coaching**
- Coach F45 classes with energy and professionalism when scheduled
- Step in to support and lead team culture and member experience on the floor
- Collaborate on class flow, playlist planning, and team motivation

**Team Management**
- Support and oversee other coaches during evening/weekend shifts
- Ensure coaching standards, studio cleanliness, and operational checklists are met
- Assist with onboarding and mentoring new team members

**Qualifications**
- Experience in client relationship management and customer service
- Two years of direct sales experience, preferably in the fitness industry
- Two years of fitness training experience in a group or one-on-one environment
- Strong communication and interpersonal skills
- Ability to manage multiple client accounts and prioritize tasks effectively
- Problem-solving and conflict resolution skills
- Knowledge of the fitness industry and personal training practices
- Proficient in using CRM software and other relevant tools
- Excellent organizational and time-management skills
- First Aid & CPR Certification
- Certified **Personal Trainer** (CPT, NASM, ACE, CSEP, or equivalent)

**Job Type**: Part-time

Pay: $25.00-$35.00 per hour

Expected hours: 25 - 30 per week

Schedule:

- Evening shift
- Weekends as needed

Work Location: In person