25-48 Product Manager

**The Opportunity**

The Product Manager role is responsible for leading cross-functional teams to create, enhance, and oversee client centric solutions for products and services at Technical Safety BC. Product Managers are assigned discrete product and service lines and client segments. Reporting to the Director, Product Leadership & Growth, Product Managers must possess business savvy, big picture vision, and the drive and tenacity to make that vision a reality. Product Managers must revel in seeking to understand clients’ needs and challenges, the company’s safety imperatives, and be committed to finding meaningful solutions that deliver both. Product Managers must be clear communicators, credible product ambassadors inside Technical Safety BC and beyond, and empathetic solution finders.

Technical Safety BC is in the final phase of a multi-year business transformation initiative to shift to a client-centric service model, giving clients and employees better processes, information, and tools. As the foundation, we have implemented Microsoft Dynamics 365 (D365), configuring its infrastructure and updating the client portal. Phase 1 (Certification product) launched in July 2023, followed by Phase 2 (Licensing product) in October 2024. Phase 3 is the Permissions product which encompasses installation & operating permits, as well as assessments for all technologies.

**Status: Casual, Full-Time, Excluded (12-18 Months Term)**
**Number of Positions: 1**
**Pay Grade: 19 ($98,500 - $147,800 annual base salary)**
**Location: Open to any of our**BC regional offices** (hybrid environment)**
**Reports to: Director, Product Leadership & Growth**

**Within their assigned product/service lines and client segments, the Product Manager will**:

- As part of the Business Transformation initiative, design the Permissions product to align with our Shared Accountability Model.
- Collaborate on a comprehensive Benefits Realization Plan to ensure clarity, alignment, and accountability across benefits, outcomes, and key performance indicators (KPIs) for the Permissions product.
- Develop and communicate the product vision, long-term product strategy, and roadmap to showcase value delivery in alignment to organizational objectives. Adapt the roadmap to changing needs of clients and the business. Work with a team of product owners to continually explore the clients’ needs and pain points, analyze business processes, and drive feature delivery.
- Utilize client, industry, market and internal research and analysis to identify client needs - safety needs, business needs, and market opportunities. Build product ideas and advocate for product design that improves safety outcomes and client experience sustainably.
- Collaborate with product owners to translate the product strategy into actionable tasks across the portfolio to build products and work with cross functional agile teams to execute those requirements.
- Work with other product leaders to manage Technical Safety BC’s overall product roadmap.
- Promote upcoming changes with stakeholder groups to ensure they are fully aware and prepared for launch.
- Help Client Experience and Operation teams manage the product and create features to improve support functions.
- Collect and manage client data to build an understanding of the client organization and the people responsible for technical systems safety.
- Develop, monitor and report on performance metrics appropriate to the product line, including at a minimum: cost, revenue, contribution margin, client satisfaction, churn, and market penetration.
- Contribute to the development of a Technical Safety BC -wide product strategy, product and processes, and build capacity and fluency with product development approaches across Technical Safety BC.
- Represent and promote Technical Safety BC publicly, cultivate relationships with stakeholders, peers and clients and respond to emerging trends and future requirements.
- Contribute to Technical Safety BC Corporate Initiatives.
- Procure and manage vendors, prepare client proposals and contracts, negotiate and close deals as required.
- Some travel required (up to 25%) to meet clients and employees around the province.

**Knowledge, Skills & Experience you have**:

- 7+ years’ experience in product management
- Degree in business, marketing, communications or related field (Masters preferred), or equivalent work experience with progressive responsibility
- Versatile business professional with product development/management expertise
- Product development from ideation to operationalization/continuous improvement, formal project management
- Validating market demand/interest
- Pricing strategy, budget development & financial responsibility at product/service/project level
- Research and analytical skills
- Human centered design/design thinking and AGILE methodology
- Understand how strategy drives tactics, and how tactics realize strategy
- Experience working with MS Dynamics is preferred