Inside Sales/customer Service
2 weeks ago
**Inside Sales/Customer Service**
Integrated Protective Coatings Inc. is a premier applicator of high performance protective coatings that enable metallic surfaces to withstand corrosion and perform in the harshest, most extreme environments. IPC is an industry leader in high performance propriety Electroless Nickel and Polymer coatings. Headquartered in Edmonton, AB, IPC has over 35 years of experience in the global oil and gas sector. We follow a strict quality standard that is ISO 9001:2008 registered, as well as rigorous audits and standards set forth by our own customers.
**The Opportunity**
We have an immediate opportunity for a full-time **Inside Sales/Customer Service.**
Be the voice of IPC to our customer base - representing the company in a professional manner.
Generate and transfer proper Work Order documentation for all received Purchase Orders.
Maintain communication link between customers, sales and production.
Provide technical information regarding customer inquiries, provide timely updates on customer orders as they progress through our system.
**Key Responsibilities**
- Obtain and clarify Purchase Orders received from customers.
- Generate Work Orders with accurate and concise instructions.
- Provide quotes and answers to customer inquiries in a timely manner.
- Interact with customers on order status and any delivery issues.
- Interact with outside sales, production team and expeditor to ensure accurate responses to customers.
- Develop and maintain strong customer relationships.
- Quotation follow-ups.
- Cover incoming calls when office administration is away.
**Key Contacts**
Reports directly to the Sales Manager
Shipping and Receiving
Plant Manager
Engineering
QA/QC
AR/AP/Payroll
**Skills**
QuickBooks (Will be trained)
MS Office (Word, Excel, Outlook)
Understanding of basic accounting processes
**Competencies**
**Functional Skills**
Strong customer service and communication/phone skills
High attention to detail
Ability to follow direction
Time management
Strong organizational and multi-tasking ability
**Behavioural Skills**
Adaptable and flexible
Collaborative team member
Respectful of diversity
Friendly and Professional
Diplomatic
**Working Conditions**
Work primarily occurs in the sales office, with frequent trips into the plant. The environment can be noisy and dusty. Common daily work hazards include overhead cranes, forklift and yard traffic. Steel-toed footwear is required in all process areas. All other PPE will be supplied. Standard work schedule is Monday to Friday, 8:00 am to 4:30 pm.
**Benefits**
- Salary range is from $45,000 to 55,000 annually and is commensurate with experience
- IPC offers a competitive compensation package that includes health, dental, vision and group Insurance, vacation, and personal days
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
IPC endorses the principles of workplace equity and workforce diversity.
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sherwood Park, AB T8H 1N1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Sales: 1 year (preferred)
Work Location: In person
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