Exam Support Assistant

**Duties and Responsibilities**:
Reporting to the Examinations Technologist, the Exam Support Assistant position works within the larger examinations ecosystem to support the daily operation of in-person and online examinations. Examinations can often be a busy time for course instructors, and a stressful time for students, Scheduling and Examination Services provides the infrastructure to ensure there are no disruptions to this academic activity through a comprehensive support model.

Supporting this environment requires the personal suitability to remain calm in highly charged situations. The ability to assess a problem, consider solutions, and determine whether further expertise on the team is required is critical. Teamwork is vital to tying in all the various services, and working collectively to ensure students have a seamless exam experience.

The Exam Support Assistant position performs other duties as assigned.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- The work requires excellent knowledge of modern office/business practice and technology, general knowledge of university organization and procedures, and a thorough knowledge of examination regulations and procedures.
- The core service aspect of MEC requires knowledge of a variety of accommodation circumstances, and the personal suitability to provide an environment that meets the needs for students.
- It requires the ability to work with minimum supervision.
- Tact and discretion in dealing with people who find themselves in highly charged situations is required.
- Ensure site compliance with Carleton’s Occupational Health & Safety Policy, and appropriate treatment of clients in respect to their accommodation needs as documented by the Paul Menton Centre, or Equity Services.
- Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA).
- Knowledge of Human Rights Legislation.
- Knowledge of Freedom of Information and Protection of Privacy Act.
- Knowledge of issues relating to students at risk.
- Discretion is required as the incumbent is working with confidential information about students’ disabilities.
- The ability to assist with the technical needs of students who access a variety of adaptive software systems, including JAWS, Kurzweil, Read & Write, Dragon Naturally Speaking, and others.
- Familiarity with Banner and academic department functions would be assets.
- Good working knowledge of the learning management system.
- Experience working with spreadsheets and manipulating/interpreting data from various sources.
- Must have excellent organization skills.
- The incumbent must have excellent problem-solving skills and creativity.
- Ability to work successfully in a team environment.
- Flexible and adaptable as we help support two unique workflows (i.e., face-to-face exams and digital).
- Must take a provided training on Mental Health First Aid.
- Must take a provided training on Safety Assist Training.
- Must maintain and have excellent customer service skills.

**Education and Experience**:
**The above is normally acquired through the completion of**:

- Completion of a three year undergraduate degree or college program in the field of business, or technology.
- Two years of progressively responsible administrative experience at a university or college including, experience in working in a local area network, proven ability to effectively and efficiently use software packages such as Word, Excel and Outlook to coordinate workload.
- Working knowledge of Banner and learning management system platforms.
- Solid understanding of database management.
- The technology used in examinations (Clockwork, Ventus, adaptive technology such as Dragon, Kurzweil, JAWS, and Read & Write), and experience working with students with disabilities.
- Supports online exams, including expertise in troubleshooting hardware and software issues.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.