Reverse Logistics Team Lead

2 weeks ago

Vancouver, Canada Sundays Company Full time

**OVERVIEW**:
Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us

Reporting to the Logistics Manager, the Reverse Logistics Team lead is responsible for order entry, inventory tracking, facilitating returns, exchanges, parts and claims.

You are organized, detail oriented, a strong problem solver, authentic and team focused.

**DUTIES & RESPONSIBILITIES**:

- Provide day-to-day support to the Logistics team by answering questions, addressing & improving task inefficiencies, creating & updating task schedules, overseeing coordinator tasks to ensure work is completed to a high standard, coaching performance issues & providing praise
- Responsible for training new hires on the Logistics team
- Assist to develop and implement Logistics processes and strategies that are aligned with business goals
- Assist with development and documentation of process flows in Notion
- Handle customer escalations as needed to maintain an excellent delivery experience
- Coordination of small parcel & white glove delivery returns
- Tracking & confirming returns with warehouse staff
- Handling disposition & consignment of returned products
- Tracking and submitting factory & carrier claims
- Identifying and reporting common claim issues to the product team
- Establishing & controlling parts inventory including coordination and shipping of any parts to customers
- Managing liquidation stock at all reconsignment partners that Sundays utilizes
- Organize and maintain documentation supporting product returns and parts requests
- Working closely with carriers to ensure effective execution of goods transportation
- Communicate with marketing & customer care team to improve the delivery of our services

**QUALIFICATIONS & REQUIREMENTS**:

- 2 + years in e-commerce Logistics
- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Logistics and/or distribution experience is an asset
- Team player with an upbeat and helpful attitude
- Enjoys the challenge of multi-tasking in a high-pressure environment
- High school diploma required
- Intermediate to advanced computer skills including Microsoft Excel, Outlook and Word, navigating the web, ability to type 50+ wpm

**WHAT WE OFFER**:

- Be a part of a fast-paced, exciting new business.
- Comprehensive benefits plan (health, dental, vision).
- Generous product discounts.
- Free weekly classes at Ride Cycle Club.
- Kitchen stocked with coffee and tea and fresh fruit.
- Modern, casual, and open office with views of downtown Vancouver and mountains.
- Professional development opportunities.
- Hybrid model of work from home & office (office location is on Glen Drive in East Vancouver).

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your salary expectations?

**Experience**:

- Logistics: 3 years (preferred)

Work Location: In person

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