Service Manager

**About KINTON RAMEN**

Established in May 2012, KINTON RAMEN was one of Toronto’s first Japanese ramen restaurants. Led by Executive Chef Aki Urata and his team of professional ramen chefs, KINTON RAMEN strives to offer guests an extraordinary dining experience every time. Using the freshest ingredients to make the best quality noodles and broths, KINTON RAMEN invites customers to taste their exceptional ramen bowls right down to the last drop.

We are currently looking for a **Service Manager**

**LOCATION**

Toronto, ON

**SALARY**

**$20.00/hour + tips (if applicable)**

**RESPONSIBILITIES**
- Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)
- Accountable for key financials and KPI’s in partnership with the management team
- Control labour and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
- Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
- Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time
- Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary
- Coach supervisors & employees in the moment to educate and inspire a change in behaviour
- Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
- Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
- Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
- Ensure proper all health, food safety and hygiene standards and policies are followed by team members
- Other duties as may be assigned.

**REQUIREMENTS**

Experience
- Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
- Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications as required

Skills & Qualifications
- Strong communication skills in English; Japanese or French is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability and operational efficiency
- Proven history of hiring, coaching and training
- Proven history of successfully motivating and managing people
- Positive attitude and willingness to always push to be better
- Effective conflict management skills
- High level of attention to detail

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.

**BENEFITS**

Aside from working at the best Japanese Ramen spot in Canada, you can participate in our:

- **Extended Benefits** - Medical, Vision and Dental (Applicable after successful completion of the probationary period)
- Staff discount across all Kinka Family group restaurants globally (KINKA IZAKAYA, KINTON RAMEN, JaBistro, NEO COFFEE BAR, KINKA SUSHI BAR IZAKAYA)
- Staff meals
- Referral Program
- Flexible shift schedules available

**About KINKA FAMILY**

Founded in 2009, KINKA FAMILY was born from our passion to revolutionize Japanese hospitality experiences and to bring original and flavourful Japanese food to the world. Today, we’re recognized as Canada’s largest Japanese restaurant brand, operating a diverse portfolio of restaurants and cafés around the world.

We have several brands under our umbrella and each brand is unique in its concept to bring guests on a unique culinary journey unlike any other. As we look ahead, our standards for excellence in our food and service continue to be our guiding vision so that we can give our guests the best Japanese food experience.

**Diversity & Inclusion**

**Accommodation**

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Frida