Administrative Assistant, Quality, Patient Safety

**Job Description**:
Administrative Assistant, Quality, Patient Safety and Risk, Contracts and Performance Management

**_ CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you an experienced, Administrative Assistant, seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As an **Administrative Assistant**, you will be responsible for providing administrative support to assigned team(s), division or group of non-union staff.

Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
- Answers and screens incoming telephone calls; provides information to external and internal requests; directs callers to appropriate staff; takes and relays messages.
- Prepares documents (e.g., correspondence, reports, presentations, agendas, minutes, memos, policies and procedures, etc.) using a variety of software programs (e.g., presentation, word processing, spreadsheet, etc.)
- Prepares Services Agreements (based on provincial templates) and facilitates the execution of approved documents between parties.
- Maintains and updates Service Provider Contact lists and circulates memos and instructions to Service Provider Organizations regarding Contract, Performance and Quality, Safety and Risk initiatives
- Develops and maintains tools to track Service Provider compliance with requirements
- Establishes and maintains appropriate departmental files, both manual and computerized; maintains reference materials for the department (including internal/ external circulation lists), researches and compiles information as requested
- Supports the migration of Contract and Performance files to SharePoint
- Maintains Quality, Risk and Patient Safety files on SharePoint
- Receives, reviews and prioritizes incoming mail and faxes, screens time-sensitive or confidential correspondence, sorts and distributes to department staff, prepares and signs routine correspondence.
- Manages calendar of Manager/ Director by scheduling meetings, making adjustments as necessary based on changing needs and priorities
- Prepares relevant claims forms for reimbursement
- Arranges meeting rooms and, equipment and room set up as required; distribution of agendas and information materials follow up on action items as instructed.
- Coordinates the orientation of new staff and ensures all necessary supplies and equipment are requested, delivered and/or set up

What must you have?
- Post-secondary education in business, general administration or related field, or equivalent experience.
- Minimum two to three years’ job related experience in an administrative support position, at least one year at a senior level
- Experience working with contractual agreements
- Experience tracking and facilitating approvals processes
- Experience in recording minutes
- General understanding of Home and Community Care Support Services Toronto Central business objectives and priorities
- Good knowledge of Home and Community Care Support Services Toronto Central administrative practices and procedures
- Demonstrated ability to work with limited supervision, with proven skills in organization and time management
- Ability to handle sensitive and confidential information in a discreet and professional manner
- Superior oral and written communication and proofreading skills.
- Advanced key boarding skills and the ability to use a variety of software programs (including MS Office Word, Excel, PowerPoint, Project, Visio etc.); advanced knowledge of internet searching and navigating
- Proficient in a Windows environment
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?
- Undergraduate degree
- English/French bilingual

What do we offer?

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**:
**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**:
**If you’re int