Technical Support

2 weeks ago

Whitby, Canada Real Tech Inc. Full time

**Company Overview**

Real Tech Inc. designs and manufactures a comprehensive product line of advanced, real-time, water quality monitoring sensors and custom software analytics to bring continuous intelligence to water and wastewater processes. With clients in over 50 countries around the world including Fortune 500 companies, large and small municipal water and wastewater treatment plants, major water industry leaders, and government agencies, Real Tech is advancing how water is managed to improve global water quality. Real Tech has been the recipient of numerous awards and nominations including the 2017 BlueTech Forum Technology Award, Deloitte Technology Green 15 award for four consecutive years and the 2015 Whitby Business Achievement Award. Our CEO is the 2012 RBC Women Entrepreneur of the Year Award Winner and a 2016 Ernst & Young Entrepreneur of the Year Award Finalist. Real Tech is an innovative, forward-thinking company that boasts a high retention rate of both clients and team members and is making a real impact to the world of water. To help drive our rapidly growing business, we are seeking a Technical Support to join our team.

Competencies/Qualifications:

- Mechanical, Electrical, Civil, Environmental or similar Engineering degree
- 3-5 years experience in customer technical support
- Experience working in the water/wastewater industry an asset
- Attention to detail, highly organized and effective project and time management skills
- Possess a results-oriented, proactive work ethic
- Ability to work independently and as part of a team
- Excellent interpersonal, written and oral communication skills
- Entrepreneurial, driven, willingness to learn, problem-solver and professional
- Ability to travel regularly for onsite installation, training and field support
- A valid driver’s licence and clean driving record
- A valid passport and willingness for international travel

Real Tech is looking for an experienced Technical Support to be responsible for providing technical customer service support both remotely and onsite to municipal and industrial clients as well as channel partners and sales reps across several industrial sectors including: oil and gas, chemical, pulp and paper, and food & beverage.

**Responsibilities**:

- Communicate with existing and potential clients to understand their specific processes to identify client challenges and needs focusing on driving value and producing success reports
- Travel to industrial client sites for the purpose of installation, training and technical field repair and support
- Drive a culture that is highly responsive to clients, providing accurate, comprehensive and timely information
- Provide comprehensive technical and after sale support to channel partners and end users
- Interpret client specific drawings and understand client processes
- Develop and maintain improved documentation, manuals and content to support client success after sale

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Monday to Friday

COVID-19 considerations:
Our team members safety is important to us and continue to implement appropriate Covid-19 safety measures at our workplace.

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

- 50% (preferred)

  • Technical Support Specialist

    7 days ago

    Whitby, Canada P.D. McLaren Ltd Full time

    **Technical Support Specialist** **This is a new position and we are looking for someone who has some experience in this field, is self directed and detail-oriented. Pay: 50,000 to 55,000**_**rate may be adjusted based on skillset, experience & performance**_ **As the Technical Support Specialist, you will be expected to solve technological problems on a...

  • Inside Sales Engineer

    3 weeks ago

    Whitby, Canada Rise Technical Full time

    Inside Sales/Account Manager (Manufacturing/Injection Molding/Rubber Plastics) Location: Whitby, Ontario Salary Negotiable + Excellent Training + Promotion Opportunities + Full Benefit Package Exciting role on offer for a salesperson who is looking to join a global company, where you will receive excellent training and development, whilst progressing to a...

  • Inside Sales Engineer

    2 weeks ago

    Whitby, Canada Rise Technical Full time

    Inside Sales/Account Manager (Manufacturing/Injection Molding/Rubber Plastics) Location: Whitby, Ontario Salary Negotiable + Excellent Training + Promotion Opportunities + Full Benefit Package Exciting role on offer for a salesperson who is looking to join a global company, where you will receive excellent training and development, whilst progressing to a...

  • Inside Sales Engineer

    2 weeks ago

    Whitby, Canada Rise Technical Full time

    Inside Sales/Account Manager (Manufacturing/Injection Molding/Rubber Plastics) Location: Whitby, Ontario Salary Negotiable + Excellent Training + Promotion Opportunities + Full Benefit Package Exciting role on offer for a salesperson who is looking to join a global company, where you will receive excellent training and development, whilst progressing to a...

  • Technical Support Manager

    2 weeks ago

    Whitby, Canada Deighton Associates Ltd Full time

    **Introduction** While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering...

  • Technical Services Coordinator

    4 days ago

    Whitby, Canada THE REGIONAL MUNICIPALITY OF DURHAM Full time

    In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities. Reporting to the Project Manager, Transit Technical Solutions, the incumbent will provide technical support in all operational and administrative support aspects during...

  • IT Support Specialist

    2 days ago

    Whitby, Canada Conpute Full time

    **IT Support Specialist** **RESPONSIBILITIES**: Conpute is one of the leading Managed Service and Cloud Provider in the Durham region, and we are looking for an IT Support Specialist to join our awesome Managed Services support team. We provide onsite and remote support to our customers spread across the GTA, as well as custom Cloud hosted solutions. Our...

  • Electronic Security

    7 days ago

    Whitby, Canada AC Technical Systems Ltd Full time

    **Overview** **What you’ll do** - Verify and configure networking equipment such as layer 3 network switches, routers, firewalls, access points, NVRs, Servers, workstations, Access Control panels. - Install, and troubleshoot networking equipment such as network switches, routers, access points, NVRs, Servers, workstations and Access Control Panel. -...

  • Technical Director, Geotechnical Engineering

    2 weeks ago

    Whitby, Canada WSP in Canada Full time

    Technical Director, Geotechnical Engineering2 days ago Be among the first 25 applicantsThe Opportunity:As a Technical Director – Geotechnical Engineering, you will serve as a senior leader and subject matter expert, responsible for shaping the strategic direction of WSP’s geotechnical services across Ontario and beyond. This role is ideal for a seasoned...

  • Technical Director, Geotechnical Engineering

    4 weeks ago

    Whitby, Canada WSP in Canada Full time

    Technical Director, Geotechnical Engineering2 days ago Be among the first 25 applicantsThe Opportunity:As a Technical Director – Geotechnical Engineering, you will serve as a senior leader and subject matter expert, responsible for shaping the strategic direction of WSP’s geotechnical services across Ontario and beyond. This role is ideal for a seasoned...